ESC Portal: What's the best way to enhance the HRM Case Acceptance from My Task and from My Request
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03-03-2025 01:22 AM
Hello Expert,
In ESC Portal, we need your advice: the goal is to enhance the HRM Case acceptance behavior.
From "My Task" menu is easy we have the To-Dos configuration that we have already a mapping for HR Case, 'HR Acceptance' and can map the new Widget by cloning the OOTB Widget and modify here.
But for from "My request" i think is hard coded in the "HRM Task List" that call the mapping in one restricted script include "sn_hr_sp.hr_ticketPageToDoSNC" here they intiate the static mapping by this function
after click one the HR Case:
After click on
But for My Tasks we have directly Open and Completed Record and when i choose my Case in "Waiting acceptance" state i want to redirect for my new custom widget and is done by To-dos mapping and work fine:
Thanks in advance