Hi i have 2 fields in record producer form which is 1.personal information type(choice field) 2.personal information change type(choice field), we have a condition to show the label on form as belowif personal information type= "other" and personal i...
When it comes to move the Checklist from one instance to another, we often try to move them 1. via update set2. extract xml of checklist. But after some time we find that they both approach is not helpful in this case.Here the solution to move it.con...
User creates a HR case and creates a HR task and attach something to the HR task whenever the HR case status changed to closed then attachment will copy to the HR case as well.What it is attach in the task, must be only there and not in the parent ca...
Is anyone aware of this type of ERROR - Illegal access to package_private script include MARS_RPhrUtil: caller not in scope sn_hr_coreAny help would be greatly appreciated.Thanks,Puja
One of our HR Teams is looking to use ServiceNow to track Leaves of Absence. Some of the requirements provided to me look to already exist within the HR Total Rewards COE. I can also see a module at HR Administration > Leaves of Absence, which look...
We have from OOB the Create HR Case in the Interaction record. But when clicking on it and saving the case, it doesn't get associated with the initial interaction (no record in the Interactions related list). I have compared the Action Assignement in...
hello Team, I have to close the state as closed completely in the sn_hr_core table, once all the HR tasks to DOS are completed on the HR task table.I have created the BR as Table name - sn_hr_core_task tableCondition as Parent.Hr case.HR service - ...
Hi experts,u_region is a reference field in user table with value Europe.This reference field value is not working in this addQuery in scriptinclude.Below is code snippet. Please let me know the what went wrong. TIA isEuropeVisible: function() { ...
Hi, I got this Response Body from a API call I made to another ServiceNow Instance.{"result":[{"calendar_integration":"1","country":"","user_password":"U3X0xj01Fr","last_login_time":"","source":"","sys_updated_on":"2023-12-11 12:27:28","building":"",...
I want to trigger the notification after the HR Task is marked completed. This task is the child task on Lifecycle Event case. I can trigger the notification on HR Task table but I have to send the notification to Parent case - Subject Person. How do...
How to configure 2 OR conditions for activity set to be triggered : Trigger "Pre- Onboarding" (2nd activity set) to be triggered when 1. All activities in Initiate Onboarding (1st activity set) completed "OR"2. Three days after Initiate Onboarding...
Hi Everyone,Whenever I transfer a HR case I could see "HRC0012345 Cancelled - Transferred to HRC0012346" on the HR portal. "Transferred to HRC0012346" should not appear on the HR portal when a case is transferred. Could you please help/guide meThanks...
"Community, we have VIP checkbox in user profile while configuring it, if any VIP creates an incident, we have different configurations to identify that this incident has been created by VIP user."Have you ever thought if any of the HR case been crea...
HelloWhere are I find a configuration to "not allow users to have ability to "Accept or Reject" the "Closed Completed" HR Case? Please Advise Thx
