Hi Community, I have to add content in announcement in confi HR agent workspace. I have gone through several community links{https://www.servicenow.com/community/csm-forum/show-announcement-in-agent-workspace/m-p/382646 } but I am stuck like how to a...
Hello, I have an issue or don't know the best way to go about using/accessing the data I get from submitting a record producer. Once the record producer, I want to create a process for it.Once the form is submitted I have a flow that is triggered to...
Hi everyone, I have a question. Why add this notification to all the HRSD tables instead of adding it only to the HR Case [sn_hr_core_case] table (the parent table)? Shouldn't the other tables also inherit the notification? Thanks!
Can someone explain Why user criteria & why hr criteria and when to use both? I know there is a lot of content out there, and if I am still posting this, I need someone to explain it with use cases/real life scenarios please. Thanks!
I am trying to populate fields on an HR Task from the Parent HR Case. I want the Short Description and Description from the Parent HR Case to display in those fields on the HR Task. I am using Service Activity to create tasks when a certain case is s...
Hi guys, I have a problem that my global categories don't appear in now mobile. Well... they appear if you press view all, but NOT every global category.I will attach prints, and you will see that under 'Question', it should appear the global categor...
500名ほどいるユーザーの初期パスワードを自動生成する方法はありますか？一人一人、「パスワードを設定」で生成するしか無いのでしょうか？ご教示いただけると幸いです。
Hello, I am working on a Record Producer that will be assigned as a task to the manager to verify user Information.I want the Record Producer to populate the Subject person information instead of the manager information. I am trying to implement a sc...
in Docs (Employee Service Center) it is mentioned that we will get the Holiday Calendar on Employee Service Portal, But when I checked the widget list, Holiday calendar widget is not present, Any Idea how to add this widget or do I need to develop my...
Hi everyone, I have a flow that is triggering the SLA and the assignment groups. For context, you have a record producer with a select box variable, and depending on the choice it triggers different SLA's and/or assignment groups. The problem is tha...
Hi, Please help me to fulfill my requirement.Our HR teams are organized with Tier model, Tier 1, Tier2, Tier3.Tier2 consists 13 teams such as Payroll, Benefits and so on.Tier3 consists 50 more teams with specialists. When employee create an inquiry c...
Hi All, We are in process of establishing Servicenow and Workday Integration , which will be bidirectional and from workday case will get created in servicenow. Can somebody help me on knowing how this will work and what process we need to follow t...
1. Is there any relation between Category (HR Catalog) and Taxonomy and HR Services (HR COE)? Are they mapped anywhere? Can they be mapped anywhere? 2. Category (HR Catalog) vs Topic Category is same or different? 3. If we are using the Case Manageme...
When an HR Task has an attachment, the attachment is copied up to the parent case when the HR Task is closed. How do I stop this from happening? Can't find the BR or Flow that is doing this. Thanks.
Are user criteria AND based or OR based? If I set up a user criteria for both a Group and a Script, do both checks have to pass? Or is one sufficient?
