Can I hide a field on the HR Case Form if the request was submitted through self-service (Portal)

[Hola Ola]

Hello, 

I have a field, Appraisal Due Date, on an Employee Relations case form, which I'll like to HIDE if the form was submitted via the self-service portal. 

I thought just setting up a UI Policy would solve my problem, but it didn't.

Is there any advice or recommendation that would help me achieve this goal?

Thanks

[amaradiswamy]

Hi @Hola Ola 

Try with below conditions: [If this field should be visible for multiple HR services then use OR condition for HR services]

Source (Contact_type) is Self-Service [AND]

HR Service is HR Service 1 [OR]

HR Service is HR Service 2 etc.,

UI policy action:

Appraisal due date to visible true

[Hola Ola]

Hello @amaradiswamy 

Thanks for your response. 

However, the 'Appraisal Due Date' field is only being used by that specific HR Service. No other Service is using the Field. 
I just would like to hide it if the form was submitted via the Portal

Thanks again.

[amaradiswamy]

oh..got it, then just use the condition

Source (contact_type) -- is not -- self service

 UI policy action:

Appraisal due date -- visible -- true

UI policy action

[Sandeep Rajput]

@Hola Ola Could you please check if there are other UI Policy/client script running on the same form which is making the field visible?