Can the Mentions email be viewed in the activity stream?

[Rob Sestito]

Hey SN Comm!

I am trying to research, to see if the @mentions emails being sent from a Case can show the actual email being sent to the person with the activity stream...?

So from an HR Case, if I were to @mention you - and the system sends you an email letting you know I just mentioned you, could the Activity Stream show that email saying You were Mentioned?

Thanks,

-Rob

[The Machine · Accepted solution]

There's no good way to do it.  The @mentions notification is set on the live_notification table.  So in order to get that over to the case, you'd need to look up that notification in the email log and change the target to the sys_id of the case and the target table to the HR case table.

It can be done, just not clean...

[Rob Sestito]

Thanks MB - I figured that would be the case. But, hoped maybe I was missing something that would be nice and easy.

Thanks for letting me know!

-Rob

[Amit Giri]

Hello MB,

Is it possible to attain this through the business rule on insert?

If we change the target table and target record in the email record, how it would impact on the live_notification table?