Can we remove some/certain emojis from virtual agent/agent chat

sri vijaya · ‎08-02-2024

Hi

we have a requirement to remove some of the emojis from the virtual agent, so is that possible to remove some emojis? or can we hide total emoji icon from VA?

Please help to resolve this issue @Sandeep Rajput @Dr Atul G- LNG @SN_Learn

SN_Learn · ‎08-02-2024

Hi @sri vijaya ,

Unfortunately no, I don't think that is possible at the moment.

Related similar queries:

https://www.servicenow.com/community/virtual-agent-forum/remove-middle-finger-emoji/m-p/2978545

https://www.servicenow.com/community/virtual-agent-nlu-forum/is-it-possible-to-hide-emoji-icon-in-vi...

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Dr Atul G- LNG · ‎08-02-2024

Hi @sri vijaya

I doubt we can remove few emojis...as per my understanding it is coming from a common place.

We can hide all or none

https://www.servicenow.com/community/virtual-agent-nlu-forum/virtual-agent-allows-users-to-type-emoj...

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/conversational-inte...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Sandeep Rajput · ‎08-02-2024

@sri vijaya You can either disable all the emojis or have to keep them all. There is no way to pick and choose between them. Please refer to this thread for more information https://www.servicenow.com/community/virtual-agent-nlu-forum/virtual-agent-allows-users-to-type-emoj....

Hope this helps.

View solution in original post

SN_Learn · ‎08-02-2024

Hi @sri vijaya ,

Unfortunately no, I don't think that is possible at the moment.

Related similar queries:

https://www.servicenow.com/community/virtual-agent-forum/remove-middle-finger-emoji/m-p/2978545

https://www.servicenow.com/community/virtual-agent-nlu-forum/is-it-possible-to-hide-emoji-icon-in-vi...

----------------------------------------------------------------
Mark this as Helpful / Accept the Solution if this helps.

Dr Atul G- LNG · ‎08-02-2024

Hi @sri vijaya

I doubt we can remove few emojis...as per my understanding it is coming from a common place.

We can hide all or none

https://www.servicenow.com/community/virtual-agent-nlu-forum/virtual-agent-allows-users-to-type-emoj...

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/conversational-inte...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Sandeep Rajput · ‎08-02-2024

@sri vijaya You can either disable all the emojis or have to keep them all. There is no way to pick and choose between them. Please refer to this thread for more information https://www.servicenow.com/community/virtual-agent-nlu-forum/virtual-agent-allows-users-to-type-emoj....

Hope this helps.