Hi, In Agent workspace for HR Case Management, when we click on magnify glass in assignment group field, the popup is showing empty, but in native view and in hr agent workspace, there is no issue like that. If someone came accross this issue earlier...
I want to trigger activity set before one day for Indian user but for other user it should be as it is.How we can achieve with trigger type as "Advanced" or is another way Thanks in Advance..!!
we have completed the following instructions to configure an integration between ServiceNow (Tokyo) and Workday, using the Workday HR Spoke. A few amendments, but it is connecting, but no data is being retrieved from Workday https://docs.servicenow.c...
I'm confused by the process to create interactions in Agent Workspace -- why do I have to enter the subject user (opened for user) twice? The way the form is laid out does not make any sense. Right now, the process is as follows: Click Create Interac...
We have a report on the sn_hr_core_u_sn_hr_state_metric table that users cannot see. Is giving them the Metric Admin role the only option? I tested that role and it works, but is there a way to allow them to see that without being an admin of metrics...
I created a new subflow to transfer HR cases to IT requests. I'm calling the subflow from an UI action and everything works great on the regular UI but I'm struggling to make this work on the Agent Workspace. This is the code I'm using on the UI acti...
Hello, there. I'd like to ask you how to change 'Guest' (Opened for) to HRSD Guest, which I generated, on "Create HR Case" of Inbound Action. I thought it was just ok to change the following script. Before:if (gs.getUserID() == '5136503cc611227c0183e...
Hello all, I need to update "assignment group" field as empty. Which doesn't show choosing multiple option dropdown which includes "is empty". I tried to making it with toggle scripting but couldn't work. Is there way to do it? if so any help woul...
In the LE case document task is created, we would like to add description or help text in order it to be visible to the users in the portal. We have cloned the document task widget and added description but this cloned widget has to be used from the ...
I am trying to use Flow Designer to send out an email notification 72 hours after a variable on the parent case (the variable is the employee's last day). So I am looking to somehow set up: "when termination case is created, look at the last day of t...
Hi, Please help me in adding the hyperlink with the dynamic value of Jobs from the HR Profile in the HR Template.The requirement is, As a member of HRIS OM group, when I receive an HR Task for onboarding, I want the link to re-direct me to the back-e...
Hi, I would like to know the functionality of HR case and task support team.Docs is saying that employee can contact to the Case support team HR case Case support teamhttps://docs.servicenow.com/bundle/utah-employee-service-management/page/product/hu...
I have a requirement to remove the "Actions" dropdown from the portal page
Dear Member, I have recently created new announcement for HR Portal but the same is not showing up in ESC.
