Inbound Email body not copying to Additional comments in HR case

HiMy requirement is when HR case is closed,if user responds to any of the email, then the reply of the email body should copy to additional comments and state should change to work in progressBut the email body is not copying to additional comments a...

Flow designer rejection comments

Hi All,I am using flow designer in hrsd , it send approvals to one or two approvers.  I need to capture the rejection comments of the approver.  I used look up record , but sometime same  rejection comments are copied to hr case two times, if there a...

Pagination for REST Get call(from 3rd party)

Hi All,I  created a REST message for the GET call and tested it with mutual authentication. Mutual authentication is working fine.I created Flow, Subflow, and action.  In that action, I am using the script step for parsing, Pagination supports only f...

HRSD Bulk Case Creation Limit & Process

We have a requirement to provide all advisors with bulk case creation. We are contemplating whether to give them direct access with admin roles or to have them raise a formal request for the system admin/developer team.The concern is that bulk case c...

Need to edit contact card on HR Case workspace

Hi Team, I want to add one more field in contact card on HR workspace.I am able to add field by opening HR agent workspace in UI builder and editing contact card (in configuration , in contact fields I added extra field) .but I am not able to add dyn...

AI Search Suggested result does not link to correct link

Help!!!When I enabled AI Search in Employee Center Portal,I have some External Content Item to link to Knowledge or External Site,when I search those in typehead search, suggested result automatically appear, but click it, it will navigate to knowled...

Trigger activity in HR lifecycle event based on condition

Hi All, We have a requirement in HR lifecycle event onboarding where we need to trigger the HR Task activity based on a condition. Is it possible to trigger the activity in the HR lifecycle event based on condition?  Can anybody help me on this?   Th...

HR CSAT score - OOTB tab sn_hr_pa_case_survey

Hi there,I was wondering if the OOTB CSAT PA indicator is setup right. I see it looks to table sn_hr_pa_case_survey but there are so far not the metrics being store for the survey. I can as well not find this table. I would like to make use of a diff...

HR configurable Workspace not showing in the Workspace Menu after installation

Hi Folks,After installation of plugin 'Agent workspace for HR case management' for Configurable workspace for HR, I am not seeing its presence in the 'Workspace' Menu of banner in next exp. UI. Please advise.     Thanks

Document Template Advanced Scripting

Hello, I have a Form That needs to be filled out by multiple users. My goal also with the form is to make sure that the data that we already have is prepopulated on the form. So far I have all of the data being prepopulated. I am running into the iss...

Human resource core application scope is not showing after installing all hr plugins