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HR case - SLA field and has breached field

Hello, I would like to ask for your help in consolidating my understanding of the mechanism behind SLA time calculation. I looked at many topics on this forum as well as in the product documentation to get a better understanding. However, I am still ...

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Edgar-d by Tera Contributor
  • 2855 Views
  • 2 replies
  • 1 helpfuls

Best practice for customizations? (Scopes, Cloning and Update Sets).

I am about to Implement the HRSD Integration with SuccessFactors.It will require a significant amount of customization to add new Fields, new services for importing additional tables, new flows for Full and delta loads and new flow actions which can ...

Community Alums by Community Alums  
  • 2697 Views
  • 5 replies
  • 3 helpfuls

Resolved! How do I get the configuration ID of a landing page card?

Hi, I'm creating a new line of data visualization under the Overview section of HR Agent Workspace. I've created a data visualization just fine, and I'm trying to replicate the carousel functionality so I created a repeater and now I'm having a hard ...

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Why ui policy not working on the HR case form?

Hi All,Actually firstly i have created one RP and mapped to few fields on the backend, and created one ui policies to show case fields based on the choice selected on the other field, its working, So now i have created another RP which have some fiel...

Deepika61 by Tera Contributor
  • 1363 Views
  • 8 replies
  • 0 helpfuls

Resolved! Service table fields functionality not working?

Is there somewhere other than the HR Service record that we indicate a field is to be used as a'Service table fields'? If I create a custom field that is needed for a service, I have added it to the Service table fields slushbucket but that field sti...

alijubran by Kilo Expert
  • 5904 Views
  • 15 replies
  • 6 helpfuls

Edit PDF while previewing before generating the final document

Hi All, We have a requirement to generate PDFs which we are able to generate using fillable PDFs configured under managed documents and fields mapped in document templates. However, we have another requirement where the agent needs to update the fiel...

Jubisha by Tera Contributor
  • 1250 Views
  • 1 replies
  • 0 helpfuls

Resolved! ML on Recommended for you (Relevant for you widget) EC Pro

Hi Community! How do we know/check if the Machine Learning is enabled or not for the Recommended for you ('Relevant for you' widget) in the EC Portal? is it enabled by default if we have ML and HR Core application are installed?The other question, in...

Fin Nguyen by Tera Guru
  • 1461 Views
  • 1 replies
  • 0 helpfuls

Flow designer - Bad Request error

HelloI'm doing an integration with Servicenow and UIPath. I installed the UIPath spoke plugin and created a flow with some OOTB actions of this scope  When I try to test this "Add item to queue" action, I get this error messageCan someone help me on ...

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Andr_1 by Tera Expert
  • 1536 Views
  • 1 replies
  • 0 helpfuls

How to grant the Global Text Search funcionality to a user?

Hi everyone, I want the users to be able to use the Global Text Search functionality but only it without being granted extra permissions. I know there is a role 'text_search_admin' that gives the user that functionality, but also gives the user the a...

rafas_2703 by Tera Guru
  • 1443 Views
  • 5 replies
  • 3 helpfuls

Resolved! REST API Explorer - Insert Multiple Records

Hello,I am testing the "Insert Multiple Records from the same request (POST)" API with the Rest API Explorer module.I sent on the request body the follow JSON with this "records" format: { "records":[ { "u_work_phone":"test4545" ...

Andr_1 by Tera Expert
  • 3898 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to add link for each task

Hi Team, Can someone please help me on below query,Hiring manager receiving an email with all the task assigned to him, once he received the email he wanted to open the each task from email. if we click on the each task from mail, task should open, H...

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nikhitha24 by Tera Guru
  • 2672 Views
  • 9 replies
  • 3 helpfuls