I would like to check the text and title of the knowledge article when approving the knowledge from the My Item widget of ESC. Please tell me how to set this up.
I am configuring a record Producer form where the fields are in single column layout then what I wish to do is to set the few fields in two column fields, conditionally. Because I have this field2 where available for all user and I also have a field...
In our ESC portal, AI search results such as HR services, catalog item or kb article do not have option to open in new tab/window. Couldn't find where is the issue properly?I referred this link : https://www.servicenow.com/community/platform-analytic...
Hi experts,I have created an approval in a activity set as part of a flow in a lifecycle event. The approval gets generated and visible on native UI. However in HR agent workspace it is not visible. I have a requirement where approval is conditional ...
Hi experts,How can we resize (make smaller) these quick links (external links) tiles.Please let me know which part of CSS/ HTML needs to be changed to adjust the size of these links.Thanks in advance.
Hi, Is there any possibility to move the footer content (CopyRights) from right to extreme left. If possible, let me know the best way to configure that. Please kindly find the below attachment. Thanks & Regards
Hey, how can I add "Agent Assist" for a table that has "no cofiguration" on "HR Agent Workspace" (the customizable one).Most of the articles only show how to set this up for the old, non-configurable "Agent Workspace".There are like 2 articles in Hi ...
Hi All, I am actually able to navigate to the New 'Agent Workspace for HR' through the workspaces dropdown in the header menu of the new Polaris view and able to see the agent assist related search results in the workspace for all COE's cases expect ...
We have a requirement to show Process state flow formatter in HR Agent Workspace same as Classic UI. Looking for an alternative approach or solution too, which might fulfill this in HR Agent Workspace:
Hello, I would like to know how "Task support team" field and its related fields would work on the HR task table.In my onboarding lifecycle event activity, there is a task whose support team is Parent Assigned to and HR Tier1 as below. How can employ...
How can I use flow designer to skip an approval when the approver is the same person as the requestor?
Hi all, Maybe a silly question but is it possible to use a phased implementation approach in HRSD with Case and Knowledge Management and Employee Center Pro? For example, you introduce Case and Knowledge Management (for internal HR Agents) and then E...
Is it possible to show the SLAs to the requestor on the portal once they submit a request? If so, is it also possible to choose which HR services you want that functionality on for? Or is it all or nothing?
Hi, We would like to update the Customer Satisfaction Survey post closure of a SNOW case. Can anyone please tell where I can find Customer Satisfaction Survey. Regards, Nivedita
Hi, I want to configure the default email adress (reply to) when we send an email via HR Agent but i don't know how i can do that. Thanks
