Virtual Agent allows users to type emojis

[Yasmin]

Hello, 

We've noticed that after the Rome upgrade, the VA UI is allowing users to type emojis. How does this work with NLU? Are emojis being recognized when typing phrases? Can this be disabled? Appreciate any information on this new feature. 

[Chris D]

(not yet on Rome)

lol oh no XD

Why!?! Are there really people out there who'll go out of their way to use emoji when talking to a support chatbot?? I could understand adding them for live chat but it does seem like it's asking for unnecessary trouble to put out as an outward option for virtual agent chats...

[Muralidharan BS]

Hi,

Yes this can be disabled in chat setup.

[Yasmin]

This check box is unchecked in all of our environments, but the emojis show available on VA UI. I tried checking and unchecking the check box, but the emojis are still available from the VA UI. 

[Muralidharan BS]

Sorry, if emoji is disabled, Agents cannot use emoji while chatting with requesters.  

Emoji disabled

Emoji Enabled