Cancel HR Lifecycle Event Case

[YounseoC]

Hi, I'm making a lifecycle event case for onboarding new hire.

I opened a lifecycle event case and tried cancelling by clicking the cancel button.

A form to enter a reason for cancellation opens and when I submit, nothing happens.

I thought that the tasks in the case and the case itself will be changed to "Cancelled" state, but it stays the same, the screen stays the same.

I want to know the reason and how I can get the cancel to work.

[YounseoC]

I haven't modified cancel ui action.

It didn't work for days and suddenly I tried 2days ago, it worked.

But today, I cancelled a case and the child tasks weren't cancelled.

Nothing related to the cancelling have been changed, so I'm confused why it worked and don't work now haha

[Wessel van Enk]

That is indeed confusing haha. It then might have something to do with the flows behind.
There are some triggers setup to check the activity status every 4 hours (default).
Maybe check the connected flows to see if there are any timers that may cause this. 

[YounseoC]

I ended up solving this by making a business rule. I posted this question because I wanted to what happens when a case is cancelled. Whether child task cancelling is automatic or not.