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Case Commented notification when additional comments getting added while Trasfering a case

bhaavani
Tera Contributor

Hi Experts, I had an issue where when I transfer a HR case all the additional comments from Old one is transferring and also an email notification stating "Case commented" is triggering to transferred case. Can someone help to fix this without effecting the "Case commenting" on normal cases. So for transferred case initially the case comment notification should not trigger when comments get copied. After it should work as usual.

 

bhaavani_0-1764255811663.png

 

 

Thanks in advance.

 

@Sandeep Rajput 

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