'Edit' option on the 'Preview document' in HR case?
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an hour ago - last edited an hour ago
Hi,
Does anyone know how to enable the 'Edit' option on the 'Preview Document' button? Buttons like Generate/Regenerate or Initiate Document Tasks are available.
PDI
after clicking the Preview button, I don’t see the Edit option, even though the SN docs indicate it should be available.
SN docs for reference
The goal is to give the agent the option to edit the document before manually clicking Initiate Document Tasks.
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