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How to check additional comments changes are done by incoming email?

Saranya Babu1
Tera Expert

Current Behavior:
We currently have a notification that is triggered whenever there is a change in the "Additional Comments" field.

New Requirement:
When a user sends an email, the content should be updated in the "Additional Comments" section. However, this update should not trigger the existing notification.

1 REPLY 1

Ricardo26
Tera Expert

Have you tried to use setWorkflow(false) when updating the additional comments?
GlideRecord - Global