Case Commented notification when additional comments getting added while Trasfering a case

bhaavani
Tera Contributor

3 weeks ago - last edited 3 weeks ago

Hi Experts, I had an issue where when I transfer a HR case all the additional comments from Old one is transferring and also an email notification stating "Case commented" is triggering to transferred case. Can someone help to fix this without effecting the "Case commenting" on normal cases. So for transferred case initially the case comment notification should not trigger when comments get copied. After it should work as usual.

 

bhaavani_0-1764255811663.png

 

 

Thanks in advance.

 

@Sandeep Rajput 

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Sandeep Rajput
Tera Patron
Tera Patron
In response to bhaavani

2 weeks ago

@bhaavani Thanks for sharing the context. Since this is an OOTB Event and notification, I will tread carefully here.

 

To address this issue here. I will create a copy of the existing OOTB notification. The original will run on the event and the copy will trigger based on the condition suggested in my previous post.

 

Hope this helps.

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