Case Creation
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10-24-2023 08:07 PM
Hey Team,
I have a defect I am working on. An HR Agent user is trying to create an HR case on the back end in the Employee Relations COE. It doesn't appear on the drop-down list. How can we allow Agents to create new ER cases while restricting access to cases based on the assignment group?
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10-26-2023 06:47 AM
Does that specific agent have the sn_hr_er.case_writer role?