HRSD notifications
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10-26-2023 05:41 AM
Hi everyone, I have a question. Why add this notification to all the HRSD tables instead of adding it only to the HR Case [sn_hr_core_case] table (the parent table)? Shouldn't the other tables also inherit the notification? Thanks!
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10-26-2023 05:53 AM
Hello @yoli1
There are multiple HR Case Tables belongs to multiple HR Services, Like
HRIT Operation Case
HR Payroll Case
Thats why it is added to all HRSD tables.
Plz mark my solution as Accept, If you find it helpful.
Regards,
Samaksh
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10-26-2023 06:37 AM
@Samaksh Wani Yeah, but isn't the HR Case [sn_hr_core_case] table the parent table of them all? Is there any inheritance?
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10-26-2023 07:03 AM
Hello @yoli1
HR Case is the parent table, But there are many scenerios in which Case should only reflect to specific HR services in that case, there should be the triggering of notification happens only for that HR service case, thats why it is tagged to multiple tables belonging to HR services.
Plz mark my solution as Accept, If you find it helpful.
Regards,
Samaksh
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10-26-2023 06:41 AM
yes it's parent, but for each HR table it is belonging to particular HR Service
For example for payroll it's HR Payroll case table, for rewards it's different table
whenever a HR case is created it's created for particular HR Service and it gets inserted into the child table
So each table has it's own notification to have different contents so that it becomes easier to maintain the emails
Hope this answers your question
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader