Case export functionality is not showing email communication that is captured in the activity stream

[martijn_bar]

For legal purposes I want to be able to export all communication that is captured in a HR case. The report export should contain:

- Work notes

- Additional comments

- Outbound email communication that is sent within the case

Currently the export functionality only exports the work notes and additional comments. 

[Maik Skoddow]

Hi @martijn_bar 

Unfortunately this is not possible with the OOTB export which only considers the work notes and additional comments of a record (case) as this information exist for all task-inherited tables whereas emails are special and coming from another table.

Maik

[Prince Evans-K2]

@martijn_bar This can be done by building a custom solution. I recall doing something like this by creating a UI action button that when clicked exports the case as a PDF which contains all details of the case.

[Javeria]

Hi @martijn_bar, @Maik Skoddow, @Ankur Bawiskar, Is there any update on the above functionality from ServiceNow, or do we need to go for a custom solution?