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Resolved! How can we search to see if HR Case has an attachment?

Experts, I have researched the community and also tried current.hasAttachments() but it is not supporting HR Case table. Can some one guide me how to find out attachment in a case and show in a report. I tried below links but it is based on Incident ...

Community Alums by Community Alums  
  • 707 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to hide HR services from agents while case creation?

Dear Community Members, Is there any way I can restrict the visibility of few HR Services (under a fix category) to some group members only and rest of the assignment group members shouldn't have visibility to those HR services? For example. I have H...

Resolved! How to assign onboarding tasks to IT?

Hi!We are currently working on Lifecycle events/Journey Designer to create an Onboarding process for the customer. In the Onboarding process, there are some activities/tasks which are IT related (like Supervisor orders the user credentials and passwo...

Tiina by Tera Contributor
  • 2215 Views
  • 6 replies
  • 4 helpfuls

Resolved! Preview icon view on reference field (i button)

Hi experts,How can we modify fields displayed on preview icon for opened for field. We need to remove and add few fields to display on preview.Please refer the screenshot below.  Thanks in advance.

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si21 by Tera Guru
  • 1309 Views
  • 1 replies
  • 1 helpfuls

Multiple agents to work on a single HR case

What is the best method to allow multiple agents (either from different or same assignment group) to be able to work on a single HR case simultaneously?

SY6 by Tera Contributor
  • 611 Views
  • 2 replies
  • 0 helpfuls

Resolved! Email is not sent to cc field.

Hi,  Email is not sent to cc field. Please see below screenshot :    Please correct me to achieve it.  Regards, Nivedita   

niveditakumari_0-1690888988481.png niveditakumari_1-1690889018533.png

Help with Knowledge Management Best Practices

Hey, So there is only one Knowledge Base with around 400+ articles, accessible to both Employees and HR, to avoid duplication from two separate Knowledge Base for each of them. But it seems the Employees have to read through a lot of content within t...

ASHU_1 by Tera Contributor
  • 2534 Views
  • 2 replies
  • 0 helpfuls

Resolved! Creating interactions in Agent Workspace

I'm confused by the process to create interactions in Agent Workspace -- why do I have to enter the subject user (opened for user) twice? The way the form is laid out does not make any sense. Right now, the process is as follows: Click Create Interac...

jcmings by Mega Sage
  • 2089 Views
  • 5 replies
  • 2 helpfuls