Hi everyone, I have a flow that is triggering the SLA and the assignment groups. For context, you have a record producer with a select box variable, and depending on the choice it triggers different SLA's and/or assignment groups. The problem is tha...
Hi, Please help me to fulfill my requirement.Our HR teams are organized with Tier model, Tier 1, Tier2, Tier3.Tier2 consists 13 teams such as Payroll, Benefits and so on.Tier3 consists 50 more teams with specialists. When employee create an inquiry c...
Hi All, Currently as per the OOB widget "JNY Journey Details Header " we can search with name in the mentors drop down, But i want to search with User ID as well. Please refer below screenshot for reference. Thanks,Har**bleep**ha SR
Hi All, We are in process of establishing Servicenow and Workday Integration , which will be bidirectional and from workday case will get created in servicenow. Can somebody help me on knowing how this will work and what process we need to follow t...
1. Is there any relation between Category (HR Catalog) and Taxonomy and HR Services (HR COE)? Are they mapped anywhere? Can they be mapped anywhere? 2. Category (HR Catalog) vs Topic Category is same or different? 3. If we are using the Case Manageme...
Hi All,I am creating a hr task for checklist , but i want to auto populate the checklist whenever the hr task is assigned . How can i achieve the autopopulation of checklist . Thanks in advance.
When an HR Task has an attachment, the attachment is copied up to the parent case when the HR Task is closed. How do I stop this from happening? Can't find the BR or Flow that is doing this. Thanks.
Are user criteria AND based or OR based? If I set up a user criteria for both a Group and a Script, do both checks have to pass? Or is one sufficient?
Hi folks, Hope you are doing great. Stucked with differentiating password protected file on Fulfiller form. Same file when attached on portal form then at that time it is working as expected. Please have a look on below code and help us to work if fo...
Hi Team, I have requirement to add UI Macro to Show the User's current time & date on the Subject Person field in HR Case form. Appreciate if anyone can help me with the solution. Thanks in Advance!
While working on HR Agent Workspace I added OOTB -"Add Approver" UI Action on the workspace, In some cases I am getting the substitution as adhoc, but in some cases I am getting an alert as "Verify HR case sys_id is set." So How to add adhoc instead ...
Hi All,Actually Comments and worknotes section on the HR case doesn't show any updates, if i post any worknotes or customer updates, , there is no upadate in that section, i am not sure , why this was happening Please help me to sort out this ThanksR...
Hi All, we have notification that whenever case is rejected an state closed incomplete then sent a notification to "subject person , watch list and opened by " but need to send the user who reject the HR case?So can you please suggest me that how to...
HI All, I am receiving error message whenever i am using send email in the flow designer and it is occurring HRSD module.
Hi All,I have a requirement that , basically when HR case is created , they manually create HR tasks, i want to trigger a notification that it checks all the tasks associated with case as closed complete then the notification will trigger to health g...
