In our ESC portal, AI search results such as HR services, catalog item or kb article do not have option to open in new tab/window. Couldn't find where is the issue properly?I referred this link : https://www.servicenow.com/community/platform-analytic...
Hi experts,I have created an approval in a activity set as part of a flow in a lifecycle event. The approval gets generated and visible on native UI. However in HR agent workspace it is not visible. I have a requirement where approval is conditional ...
Hi experts,How can we resize (make smaller) these quick links (external links) tiles.Please let me know which part of CSS/ HTML needs to be changed to adjust the size of these links.Thanks in advance.
Hi All, I am actually able to navigate to the New 'Agent Workspace for HR' through the workspaces dropdown in the header menu of the new Polaris view and able to see the agent assist related search results in the workspace for all COE's cases expect ...
We have a requirement to show Process state flow formatter in HR Agent Workspace same as Classic UI. Looking for an alternative approach or solution too, which might fulfill this in HR Agent Workspace:
Hello, I would like to know how "Task support team" field and its related fields would work on the HR task table.In my onboarding lifecycle event activity, there is a task whose support team is Parent Assigned to and HR Tier1 as below. How can employ...
How can I use flow designer to skip an approval when the approver is the same person as the requestor?
Hi all, Maybe a silly question but is it possible to use a phased implementation approach in HRSD with Case and Knowledge Management and Employee Center Pro? For example, you introduce Case and Knowledge Management (for internal HR Agents) and then E...
Is it possible to show the SLAs to the requestor on the portal once they submit a request? If so, is it also possible to choose which HR services you want that functionality on for? Or is it all or nothing?
Hi, We would like to update the Customer Satisfaction Survey post closure of a SNOW case. Can anyone please tell where I can find Customer Satisfaction Survey. Regards, Nivedita
Hi, I want to configure the default email adress (reply to) when we send an email via HR Agent but i don't know how i can do that. Thanks
How to create User criteria with the script to check whether the logged-in user has any direct reportee who are active and from XYZ location can access the HR catalog
I have created three variables On catalog item. employee _name. employee _id. employee _email.Employee _name is a reference field with sys _user table.I want to auto-populate user_id in employee _id and email in employee _email when a user is selecte...
My team is working on the Workday HR Spoke, specifically focused on Offboarding to begin with, getting rid of manual entry through a catalog item and now we will create a case when the Workday termination process triggers an event. We've got this wor...
Hi All,I want to learn about implementation of HR virtual agent on PDI, I searched for all documents and videos but, were not beneficial, Could you please help me with proper steps to learn HR Virtual agent from scratch. Thanks!!
