Hi All I have a requirement where i am using Adhoc approval option in HR case management. I added "Agent can add an approval" in case options on HR Service. Add adhoc approvers to an HR case in the Agent Workspace for HR Case Management (servicenow.c...
Hi all, I have a requirement on Microsites, in that we have some task to add.is there a chance to add tasks to rich content?? any help appreciated. Thanks
Question 1- Where can I change the Pop up message when user submit the Misconduct ? Nothing on the client scriptQuestion 2- Can I Add the Check box on the popup and how ?Question 3 - How can I restrict user to close the pop up with out Clicking on t...
HiMy requirement is when HR case is closed,if user responds to any of the email, then the reply of the email body should copy to additional comments and state should change to work in progressBut the email body is not copying to additional comments a...
Hi All,I am using flow designer in hrsd , it send approvals to one or two approvers. I need to capture the rejection comments of the approver. I used look up record , but sometime same rejection comments are copied to hr case two times, if there a...
Hi All,I created a REST message for the GET call and tested it with mutual authentication. Mutual authentication is working fine.I created Flow, Subflow, and action. In that action, I am using the script step for parsing, Pagination supports only f...
We have a requirement to provide all advisors with bulk case creation. We are contemplating whether to give them direct access with admin roles or to have them raise a formal request for the system admin/developer team.The concern is that bulk case c...
Hi Team, I want to add one more field in contact card on HR workspace.I am able to add field by opening HR agent workspace in UI builder and editing contact card (in configuration , in contact fields I added extra field) .but I am not able to add dyn...
Help!!!When I enabled AI Search in Employee Center Portal,I have some External Content Item to link to Knowledge or External Site,when I search those in typehead search, suggested result automatically appear, but click it, it will navigate to knowled...
Hi All, I created a REST message for the GET call and tested it with mutual authentication. Mutual authentication is working fine.I created Flow, Subflow, and action. In that action, I am trying with REST step. But REST Step does not support mutual...
Hi All, We have a requirement in HR lifecycle event onboarding where we need to trigger the HR Task activity based on a condition. Is it possible to trigger the activity in the HR lifecycle event based on condition? Can anybody help me on this? Th...
Hi there,I was wondering if the OOTB CSAT PA indicator is setup right. I see it looks to table sn_hr_pa_case_survey but there are so far not the metrics being store for the survey. I can as well not find this table. I would like to make use of a diff...
Hi Folks,After installation of plugin 'Agent workspace for HR case management' for Configurable workspace for HR, I am not seeing its presence in the 'Workspace' Menu of banner in next exp. UI. Please advise. Thanks
Hello, I have a Form That needs to be filled out by multiple users. My goal also with the form is to make sure that the data that we already have is prepopulated on the form. So far I have all of the data being prepopulated. I am running into the iss...
Can someone explain me each of these feature, comparison and differences between them. starting with why do they exist, what is their purpose?
