Catalog items are not showing in search results on hr portal AI search

[poornima batchu]

Hi all, 

I created a new catalog item and added to category and HR catalog. when I search with the catalog item names, I don't find my catalog items. I have added it in the taxonomy also.

Please help me troubleshoot this

[_Gaurav]

Hi @poornima batchu 
Did you check the available and not available sections?
Also, make sure the catalog item has the category, check the category's available and not available sections, the catalog is added to the portal.
However please add the snippet of the item soo that we can help you to find the issue.

[poornima batchu]

Hi Gaurav,

Catalog has already added to category and I don't have any criteria applied on this

[poornima batchu]

[_Gaurav]

Hi @poornima batchu 
Just to check replace HR catalog with service catalog and then try to search.