Change COE Label

Go to solution
Prins Kumar Gup
Giga Guru

‎06-11-2018 09:49 PM

Hi Team,
I want to change the COE labels but the issue is labels are coming from the ua_entitlement table only maint user can do the changes on this table because it has to write ACL.

So you have any solution, please share.

Advance Thanks

  • 2,486 Views
1 ACCEPTED SOLUTION

Go to solution
Kiel Sanders
ServiceNow Employee
ServiceNow Employee
In response to Dylan Mann1

‎07-18-2018 06:53 AM

It is not recommended to update the COE table names on the ua_entitlement table.

To change the COE name that the end-user sees, you will want to update the table label under System Definition > Tables.  It is not recommended, nor is it necessary, to update the table name since only the label is displayed to end-users.

You will also want to update the COE labels on the HR Case interceptor if your are using the scoped HR application prior to Kingston.  This is the "What kind of HR Case would you like to create?" screen displayed prior to the case form.  Kingston introduces a UI Page that provides a better agent experience and eliminates the need to use the hardcoded COE selection from the interceptor.

View solution in original post

6 REPLIES 6

Go to solution
_ _ _ _
ServiceNow Employee
ServiceNow Employee

‎06-14-2018 11:57 AM

The ua_entitlement record "name" values are not meant to be directly changed by customers. 

 

Why do you want to change the COE labels via ua_entitlement? If it is just to change the labels on the COE configuration UI page, then you could modify the UI page to show different labels.

Go to solution
Dylan Mann1
Giga Guru
In response to _ _ _ _

‎07-02-2018 02:13 PM

Do you have the name of this UI Page? I've been searching for it but have no idea what it's called or if I can even see it. The URL it's linked to is: sn_hr_core_hr_license.do, but I still can't find it. 

Go to solution
_ _ _ _
ServiceNow Employee
ServiceNow Employee
In response to Dylan Mann1

‎07-02-2018 02:31 PM

The UI page for COE configuration is "hr_license" (sys_ui_page_81fb08d20b2222004f526f3ef6673ad1). The endpoint for the URL is sn_hr_core_hr_license.do.

Go to solution
sachin_namjoshi
Kilo Patron
Kilo Patron
In response to _ _ _ _

‎07-02-2018 02:39 PM

If you want to modify COE names, please do following

 

--> Navigate to your instance as Admin and open ua_entitlement.LIST

--> Open intended record and update name of COE. ( please note you will have to update name using background script).But, this is not recommended since COE configuration is cascaded down to many HR child configurations.

 

Regards,

Sachin