Hi Team, Can you please help the ways to get the HR case life cycle which says how much time case spent in each state and what's the overall time taken to complete the case, I have used metric definition to get the time take in each state but it's no...
Has anyone successfully integrated the Glean Enterprise Search tool with ServiceNow ECP and set Glean as the default search experience instead of Now Assist? I'm interested in hearing about any lessons learned, along with the pros and cons of making ...
Hi, need a help, I'm desperate. Did steps as per instruction of the task (below). At the end trying to submit the case (step in red) and getting the error (attached). Any help, where I might check or change something. This is learning instance. erro...
HI,When an HR Case is created through Portal or Workspace, there may be scenarios where the agent sends the first response using the Workspace “Compose Email” option instead of adding a response through Additional Comments.The requirement is that the...
We have created "Please add the names and ages of all children in the employee's family" variable Set.Need to Translate it based on users Language.I have tried with translated Name/ fields, Translated Text, messages But Not workingPlease find the bel...
Hi Folks,We're able to see the Email Option now in the ticket.But we're not able to see the Email ID being auto-populated in the Reply to Field. Dev - AB CDE <devabctep@service-now.com>QA - AB CDE <qaabctep@service-now.com>Stage - AB CDE <stageabctep...
Hi all,We had an Integration Requirement where we pass the 'Name' parameter in the Rest Api message and get the respective 'ID' in return. But for this, I dont Understand why POST method has been used instead of GET method. Please pour your insights...
Background: 1 Table: cmn_department1 Column: parent2 Logical objects:Department: cmn_department row where Level == 1Division: cmn_department row where Level > 1 and Parent is a circular reference to cmn_department where Level == 1I would like a Divis...
I need to pull in the attachments from 2 separate managed documents records when I apply and Email Client Template from the HR Agent workspace on an Employee Relations case. Template is applied, but the attachments are not being attached to the email...
Hi Team, I would like to know how to modify the Compass workflow filters in HR Agent Workspace. Specifically, I want to remove the options Applied, Available, Search, Clear, Cancel, and Apply, and only retain the ability to select the required option...
Hi Team,I am working on a condition in Flow Designer / Workflow Studio where I need to compare an Employment Start Date field with today’s date.Example condition:Employment Start Date before TodayI tried using Data Pills as well but could not find a ...
Hi,I have created a custom table sn_hr_er_enquiry_case by extending the sn_hr_er_case table. I also created three roles: Manager, Reviewer, and Support Person.Access configuration is as follows:Read access is given to: sn_hr_er_admin, sn_hr_er.Manage...
Hello Everyone,I'm reaching out for some assistance regarding the HR Agent Workspace.In the side panel, when I click on "At a Glance,"I see the employee details. I want the Employee Number to be displayed under the "Your Employee" section.This sectio...
Hi All ! Add the recruiter in the watchlist in HR case table automatically. Wrote a BR, but not working. kindly help ! TIA (function executeRule(current, previous /*null when async*/) {var recruiterID = current.u_recruiter.toString();if (!recruiterID...
We have recently started experiencing intermittent redirect to $m.do#/home. Our Tier 1 users alternate between HR Agent Workspace to handle chat interactions and native/legacy/classic HR Case to manage most cases.Users are randomly being redirected ...