Hi Community,I am facing issue related to auto-closing of HR Cases from record producer. I have created a flow along with that so when HR case is created, tasks are automatically being created when triggered. So, when I submit a case from record prod...
Hi Team,When I submit a record using a Record Producer, the case state is automatically set to "Closed Complete." It was working fine before, but now it's not. I've tried debugging with no success.I checked at the HR Service level, but there's no tem...
Hello All, I have query in 1 form which is built through the catalog item builder. It is simple form for probationary review and when we are trying to submit the form the HR case state is marked as close complete post submission of the form. This fo...
HiI am working on a flow(hr core scope) where I am using the send email action to send case-related details. The challenge is copying the HR Case attachments into the email notification.Attempt 1: OOB “Copy Attachment” ActionI tried using the out-of-...
Hi Team,After upgrading our instance to Yokohama, we are facing an issue with HR Case Acceptance.When the agent marks the HR case as Closed Complete, the case moves to Awaiting Acceptance as expected.From the Employee Center portal, the customer is a...
Hi Team,I’m facing an issue while adding a user to one of the HR groups through Flow Designer.In the flow, I am trying to add a user to the IGA group, which is an HR group. However, I’m consistently getting an error during this step.Sometimes Flow De...
I am unable to find "Summary Report" UI action (which containe Employee Relation out of the box templates) after creating Employee Relation Case on HR Agent Workspace?
The above screenshot is for a Declarative action assignment for copying a case in HR Agent workspace. We have a similar UI Action custom made by us but wanted to see the difference between ours and the OOB Copy Case. I would like to compare the scrip...
Hi Folks, I had a requirement which I have a 10 types of choices for a field which the user need to select multiple choices with in the 10 choices on the incident form which field type will be used for this (Particularly on the incident form). Regar...
Curious why the Mobile Agent for HRSD was deprecated? I've noticed an influx of requests for this HR fulfiller mobile experience. Trying to avoid building a custom experience - does anyone know if ServiceNow is planning to bring this back? Thanks!
Hello.I'm trying to add a new Catalog Item - but one COE is missing for me.I Renamed:HR Benefits Case (sn_hr_core_case_benefits)In to:HSW (sn_hr_core_case_benefits)Where to refresh Case Type?BRWD
Hello everyone, When the HR task is generated, an unsigned PDF is currently attached by default. The fulfiller is expected to download this PDF, obtain the necessary signature, and then upload the signed PDF back to the HR task while removing the ori...
In the COE Security Policy, it is possible to grant access permissions at the group level.Users who belong to the group get the permissions, but group managers do not get any permissions by default.One idea is to customize the ACL scripts that refere...
We have an activity with a notification template attached to it. When an audience is set (We are checking for is user language is set to french, and one for when it is not), the activity is not triggered and the activity set directly jumps to finishe...
Our HR Agents are asking for a way to attach documents to any HR cases and have an option to make them not visible to the Subject person. These are cases that are not necessarily Employee Relations cases where the Evidence tab is available, but there...
