Make Case watchlist into email CC using Email script. how we can approach?
I want to make cc watchlist into email CC. How we can achieve using email script?
Forum Posts
Hyperlink issue in Empoyee centre
Hi all, I am trying to debug an issue but I am not getting anywhere. In employee Service Portal, whenever a user raises a case, the hyper link is coming if i hover on the case in my Request section in portal. But the thing is it is working only for H...
Discuss button in HR Agent workspace
Hi everyone, I want to hide/disable the "Discuss" button specifically for HR Cases in the HR workspace. Can anyone please help with this? Thank you in advance!
Ebonding with two ServiceNow Instane - is there an option to send back the ticket to Source system
Topic:E‑bonding between two ServiceNow instances – possibility of sending a ticket back to the source systemUse CaseHR cases in Instance 1 are e‑bonded with IT requests in Instance 2.In Instance 1, an HRIT Task is created under an HR Case and sent to...
Understanding Lifecycle Events in ServiceNow HR Service Delivery (HRSD)
Modern organizations must manage multiple employee events throughout the employee journey—from hiring to role changes and eventually offboarding. In ServiceNow HR Service Delivery (HRSD), LifeCycle Event provide a structured and automated way to man...
HR Agent Workspace Close Complete UI Action
Is anyone experiencing issues with the Close Complete UI Action in HR Workspace? Our users have to click it twice for it to save.We are using the same UI Action from Human Resources: Core application and have just completed the Workspace section. May...
Resolved! Unable to select Work Notes as Filter Condition
Our users can pull the Work Notes field into a list view in both native view and agent workspace. They can also add work notes, so they do have access to the field. However, they cannot select the Work Notes field as a filter condition. We would lik...
Lumos and SeviceNow integration
We are looking to integrate Lumos with ServiceNow for user and HR profile creation.Lumos team is saying that they have pre-built connector to integrate with ServiceNow to create users directly in sys_user table, and don't have any scope to set stagin...
Update ER Case when attachment added to related corrective action
A pain point for our ER Agents is that there is not an easy way to know if corrective action records associated to an ER case has an attachment added. An idea I had was to write a business rule on the corrective action table that posts a work note t...
Resolved! HRSD - generic lookup table
I have a requirement for a custom multi-select field to be added to a table that extends HR case (sn_hr_core_case). I can use the List data type but would need a table to store the choices. I took a look at the tables that came with HRSD applicatio...
Unable to execute UI Action because user does not have permission to create the current record
Hello All, We are not able to route HR Cases to different assignment groups while clicking on SAVE button but by clicking on UPDATE button cases are getting routedWhen assignee is trying to route HR case, assignee is getting below error"Unable to exe...
Can someone go over document templates?
I created one attached to my custom app scope however I do not see it. I am expecting to see a ui action to generate the html from the fields on the record, but I do not see anything. Someone please explain to me how this works. Much Appreciati...
Resolved! How does "Recommended for you" and "Popular topics" widgets work on Employee Center Pro?
There's "Recommended for you" and "Popular topics" widgets available on Employee Center Pro homepage.ServiceNow product documentation says "The Recommended for you widget displays catalog items and knowledge articles, enabling you to view information...
Resolved! Hide agent information
Is there a way to suppress the name/avatar of an agent leaving a comment on an HR case? When users view customer visible comments on the Employee Center in their My Requests widget or when users receive an email with comments left on an HR Case, the ...
Generate dynamic workspace link for Activity Stream @Mention Email notification
Hi,OOTB notification "Activity Stream @Mention Email notification", has a link which takes agent to backend (Native UI) of the incident. However requirement is to take agent to workspace.Since the notification is global, it should work for all the wo...
