Journey HRSD
HI Could you please throw some light (incl demo links, product doc, starter stories) for all journeys (lifecycle events). Requesting as part of HRSD pro implementation. Thanks
Forum Posts
Update specific field for selected records using UI Action in list view
Hi, We want to display a UI Action button on the Incident list view. When a user selects one or more records and clicks the UI Action, a dialog box should appear prompting the user to enter a value (for example, to update the Description field).How c...
Prevent copy paste of information from attachment
Hello All ,I want to check the possibility of adding an option when publishing articles to restricts employees from downloading files or copy-pasting information from attachment, to prevent any potentially sensitive data from being shared.
Change the color of fields on the HR Agent Workspace list, form and buttons
Hello,I would like to change the color of certain reference fields on lists, forms and buttons in HR Agent Workspace.The default theme is Polaris, but I can't change it because it's on the sn_themes private application. Thank you in advance for your ...
Changing the HR Chat timeout length
Hello, In the HRSD, specifically within the employee service center's chat functionality (which we've setup to be accessible to users via our Virtual Agent), if the user doesn't respond within a certain amount of time, the chat session will eventuall...
Resolved! How to find the sys_id for assignment groups
Hi Community,I'm auditing our new instance implementation and need to confirm the sys_id of a Group - I found a post from 2016 that advised that there should be an option in the dropdown list to view sys_id, but that does not seem to be the case anym...
Meta tag is not working
I added the meta tag "Direct Deposit" to the catalog item "Payroll".But when I search that meta tag on employee center portal the catalog item is not displayed in search result.
Notifications are not being triggered in DEV and in TEST for any service
Notifications are not being triggered in DEV and in TEST for any service, it's not a user preferences issue. Is this happening to someone else or happened?
Configuring conditional script in service now trigger
I need to trigger an email notification based on a few conditions being met.I have used the ServiceNow Workflow Studio to implement the trigger, and now I need to add some advanced conditions so that the trigger runs only when those conditions are sa...
Keywords not bringing the correct topic
Hi, I have created a new designer topic where I have added a few keywords. While I am typing with few of the keywords in the PAT it is returning back a different designer topic instead of the topic I created. Could anyone please help me with the work...
Resolved! Guidance on Setting Up a PDI with Employee Journeys
Hello everyone,I am currently working on my Personal Development Instance (PDI) and would like to effectively set up Employee Journeys. I have already downloaded and activated the following plugins:HR Scoped App: CoreEmployee CenterJourney Accelerato...
Resolved! Need to close all task
Can anyone please help me on the below query.When all task are closed in a HR case, The case should closed automatically.
Remove Fields coming in Description after Record producer submission
Hi ,I have 2 fields on the record producer , that are not visible on the form but visibility of the other fields are based on these field.When user submits the case, this field comes up in the description of the case (description shows all the fields...
Resolved! How does "Recommended for you" and "Popular topics" widgets work on Employee Center Pro?
There's "Recommended for you" and "Popular topics" widgets available on Employee Center Pro homepage.ServiceNow product documentation says "The Recommended for you widget displays catalog items and knowledge articles, enabling you to view information...
Activities under Activity set are not triggering in a Lifecycle Event after Yokohama Upgrade
Hi All, We have an issue where the activities under an activity set are not triggering in a lifecycle event. While testing when we manually trigger the activity set by setting the workflow context trigger, the state is set to finished but no tasks ar...
