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Can't skip Awaiting Acceptance

In HRSD, I need to have the ability to skip 'Awaiting Acceptance' when Guest is the opened_for.  I cannot use the setting at the Service level to control this I've tried attacking this multiple ways and am getting nowhere.Everything I have read said ...

Shane J by Tera Guru
  • 677 Views
  • 3 replies
  • 2 helpfuls

Response Template formatting

Hello !I would like to have some feedback regarding response templates that we are currently using through the compose email function. When I configure the template in the back end, i set up my police to be Arial 10 and i did some insert of images et...

biancarp by Giga Contributor
  • 474 Views
  • 1 replies
  • 0 helpfuls

I have HRSD related questions

Hi Team,I am preparing for HRSD, Below are the few Questions I am getting different different answers by different sites.So could anyone help me on these questions:1. if you had little coding experience and were tasked with adding new pages to the cu...

HR Category Refinement Best Practice

Hi All, Bit of background, I'm a Servicenow Admin hired by HR to help with them replatforming from legacy HR to the most recent HRSD PRO with a vendor. Over the last years 10 years they have 3 levels of category in all their cases with hundred of cat...

pokai by Tera Contributor
  • 172 Views
  • 1 replies
  • 0 helpfuls

Lifecycle Events: Customisation to OOTB Journey.

Hi Community,  We were trying to do some customizations to the OOTB Journey for one of our Lifecycle event in HRSD. Can someone suggest if its possible to make this happen or any guidebook to follow? If anyone has done this before, please suggest som...

gurdesi2 by Tera Contributor
  • 119 Views
  • 1 replies
  • 0 helpfuls

Automated work assignment for HR cases

Hi All, We have a requirement that a new skill must be created and assign that skill to 4 agents and1) Case allocation should be independent of an agent's current workload. Cases should be allocated rotationally to available agents.2) Cases should on...

Manisha30 by Tera Guru
  • 587 Views
  • 3 replies
  • 0 helpfuls

Importing checklist items on HR template to test instance

Hi, I have a requirement to created a checklist item for of the HR template, when the template is selected on the HR task then the checklist item is added but when I moved the created HR template to test instance form development instance it is not m...

TOKALAJ by Tera Contributor
  • 189 Views
  • 2 replies
  • 0 helpfuls

Access to sla definition created on sn_hr_er_case table

Hi All, We have an issue with access to 'SLA definition(conteact_sla table)' created on 'sn_hr_er_case' table which is 'human resource:employee relationship' scope . The sla definitions are visible to me as an admin but for a non-admin who has 'sla m...

phani24 by Tera Contributor
  • 186 Views
  • 1 replies
  • 0 helpfuls

Fetch records based on logged in user from a custom table

Hi All, I have created a custom a table sn_hr_core_request_type, having fields like below I have created an HR Service which associated with an Record Producer, record producer is having variable:  I need to show Request type choices based on availab...

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Rekha20 by Tera Contributor
  • 1455 Views
  • 13 replies
  • 0 helpfuls

Add services to child tasks

Hi,Is it possible to add  hr service field on the hr child task of an hr case? If yes, how it can be done and can we populate the hr service same as the parent hr case to the hr task? Thanks in advance!!

Transfer case button is not working

HI Community, Im facing an issue, in HR Workspace we have a button transfer case when i click on that no action is taking placeUI Action:condition: current.active && gs.hasRole('sn_hr_core.case_writer') && (current.hr_service.value != hr.BULK_PARENT_...

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suuriyas by Tera Contributor
  • 277 Views
  • 4 replies
  • 0 helpfuls