I have gone through the tasks multiple times and tried following the instructions from previous posts and still getting the following errors Did you create the HHD Application Development epic?Did you assign all HHD Stories to the Application Develop...
Are there any customers who have used both ServiceNow HRSD & Workday Help for service delivery? I'd love to hear very specific pros/cons. Obviously ServiceNow is great for coordinating tasks across the organization, not just within HR. What other exp...
Hi Community,I'm working on KB Article Templates in ServiceNow and I need to use an internal font in the article template HTML fields.Context:Our company has a custom internal font (not available on the web)I'm building KB Article Templates with HTML...
Hi, I have a issue. Which I navigate to all catalogs in ESC portal, the items, Report an issue and Can't find what you are looking in Popular items. I don't want them bcoz they are in ITSM side. How should I remove / Hide. I already checked taxanomie...
Hi All, In servicenow to workday integration, Once any updates happens to the user record in servicenow hwo those will be updated in the workday ..How to check those ,In my scenario some personal details are not mapping to the workday record .
Hello, I am working on a project that involves making a UI button visible in the agent workspace based on a field in the hr_profile. During this implementation, I discovered that our opened_for does not always align with our hr_profile. I found some ...
Hi everyone,I'm experiencing an issue with Field Translations in ServiceNow and hoping someone can help.**The Problem**I'm trying to add a French translation for the `global_description` field on the `sn_hr_core_template` table (HR Template). Every ...
Hi Experts,i'm trying to get a heading component in the ui builder, to be bolded style once another field is returning true (condition) how i can achieve that via the ui builder heading component config?see the attached photo.thanks!
We are currently able to see these capabilities—such as the AI Search bar, taxonomy-driven topics, and VA chat—natively available in the ESC experience. However, when rendering portal pages using MESP, these elements are not visible in the same way.H...
Hello, Our team would like to modify the default tab switching behavior for Live Chat interactions on the HR agent workspace: The current (undesired) behavior: We currently allow 2 concurrent chats at the same time. When a chat agent is already on ...
Hi All,In Agent Workspace, within an HR case, there is a New button that is used to create an HR task. I would like to understand where and how this button can be edited, or how its behavior can be controlled.Our requirement is to disable the New but...
Hi everyone!I discovered this community forum a few months ago, and I’m genuinely impressed by how much useful information is shared here - often explained much more clearly than in the official ServiceNow documentation. As someone who’s still new to...
HiI have a requirement to clone the Topic Content widget in a custom scope and modify the widget, After cloning the widget and added the widget to a page, once we open the page in ESC portal widget is hidden and getting an error(Attaching the error)...
Hi Community,I'm working on KB Article Templates in ServiceNow (Employee Center) and I'm facing an issue with pre-filling default content in template fields.**Context:**I created a custom KB Article Template with two HTML fields:- Population concern...
I am looking for best practices and guidelines on how to create effective Resolution Notes written by HR Agents. In particular, I am interested in understanding how Resolution Notes should be structured to be AI‑friendly and easily consumable from a ...