I'm facing an issue with a Record Producer in HRSD and would appreciate any suggestions.RequirementI have a Record Producer with two variables:q1_help_areaq2_detailsOne of the choices in q1_help_area is Workday.When a user selects Workday:The q2_deta...
I have created a custom field on HR case table and i want to make this field visible on HR task as well for HR agents, I tried dotwalking from parent field but parent field is referenced to Task table.
can we capture user inputs from the Employee Center (ESC) and show them in a generated document in HRSD?If it is possible, what are the ways we can achieve it?
how to add multiple groups to hrsd COE security policy once at a time in servicenow
I have the need to create 2 separate Summary Reports from an Employee Relations case in HR Agent Workspace. I have a general summary report (OOTB) and then I have a new report called Legal Report that also needs to generate. I have 2 separate Documen...
Using ATF, I have created an HR case in sn_hr_core_case table using Record Insert step . I need the HR case number & Created date to validate in further steps. I have also tried Record Query, which gives me only the sys ID of the HR case record creat...
Hi All,I am using advanced script to check if last day of is today is true trigger activity set. I have checked script with adding logs I am unable to get last day of work, I can see parent HR case. Last day of work updated with todays date. var ter...
Hi community,i am working on a new HRSD platform. Now I am faced with a requirement to redesign the role and group. Is there a place I can see what each role can see/do? Or what will be your practise when implement a new instance, how would you desig...
Hello, wondering if anyone has ran into this. We are using Advanced Work Assignment for HRSD and since 2/23 our agents are reporting their presence state is being changed from Available to Offline (which we call "Out of Office" in our instance) witho...
after australia upgrade , survey records are not visible on service portal . when we click on "survey" widget , it says "no survey pending for you at the moment" but at backend we have survey records present for the user. please suggest some solution...
Hello Everyone, I appreciate you help on the below query. In Create New case module (in native view) of HR case management, by default configuration, after searching employee, when HR Service is chosen, we get Opened for, Subject person and work note...
Hello All, We are unable to close offboarding cases in HR Work space. Close complete button is not working in HR workspace. Please help. Regards,Shweta
Hi all, I’d like to get some clarification on the costs associated with the CSA and CIS exams. Is it correct that enrolling in an instructor-led course for either certification includes one complimentary exam attempt? Also, would I only need to pay t...
In HRSD, we get a lot of HR cases like payroll issues, leave requests, onboarding queries, etc.If we assign these cases manually, it becomes difficult to manage and sometimes one person gets too much work while others are free.So, Advanced Work Assig...
I am looking for best practices and guidelines on how to create effective Resolution Notes written by HR Agents. In particular, I am interested in understanding how Resolution Notes should be structured to be AI‑friendly and easily consumable from a ...