Resolved! HR profile option is not showing up
Hi Team, I installed the HRSD licensing plugin and then looked up for HR Profile option. But it doesn't showup. Any suggestions to get the HR profile option visible? Regards,Arun Kumar Mahesh
Forum Posts
Resolved! Granular delegation
Hi friends, Can anyone help me understand how exactly the delegate user criteria in a Delegation rule works ? When we specify a Delegate criteria in a delegation rule, I don't find a place where it shows only those users satisfying the criteria who w...
Subject Person Mapping Issue in Child HR Case
Hi Team,I have a requirement where a Parent HR Case is created when the Last Day of Work changes on the sys_user record. Based on an RITM variable update (field_1 = Yes), two HR Tasks (type: Submit Catalog Item) are created via Flow:Task 1 assigned t...
Flow-type Activity Sets missing (not even Pending) in HR Agent Workspace Playbook
EnvironmentServiceNow HR Service Delivery — Lifecycle Events / HR Agent WorkspaceCustom Lifecycle Event with 6 Activity Sets (stages). Two of the six stages contain Flow-type activities — the Activity Set item's fulfillment is a Flow Designer (sub)fl...
Resolved! MRVS row.getDisplayValue() not returning choice label in Mail Script notification
Hi all,I'm trying to display Multi Row Variable Set (MRVS) data in an email notification using a Mail Script, so that i can display th value on my email notification. (function runMailScript(current, template, email, email_action, event) {var mrvs =...
Manager Approval Not Visible in HR Case Activity Log
Hi Community,We have an HR service that is used to assign roles to users. We configured a Flow Designer flow with two approval steps:Manager approvalGroup approvalBoth approval steps are completed successfully. However, in the HR case Activity Log, o...
Resolved! what will be answer of following question ?
Q. Which feature prevents editing or purging of employee documents based on an HR Profile?A) Topic DetailB) Legal HoldsC) Retention PolicyD) Security Policy
Facing issue with configure Employee Document Management in the Lab Simulator Course
Hi ServiceNow Community, I'm working through the Human Resources (HR) Unguided Simulator (Zurich) course, specifically the "Configure Employee Document Management" lab task.After completing the required steps and attempting to validate the task, I'm ...
Knowledge articles on Portal
Hi All,We have a requirement on Knowledge articles, so the stakeholders here want to view the portal by default for their country and also a view selector to see the portal for other countries. So a “HR filter” and a “manager filter” on portal for KA...
HRSD Consulting: Where Are We Failing?
I've been thinking about this a lot. Having worked as an HR practitioner, an HRSD implementation consultant, and ultimately a Product Owner, I've seen transformation from every seat at the table. Here's what I've learned: Too many HRSD implementation...
Resolved! Workforce Optimization for HR - Is it being depricated?
I've heard a roomer that Workforce Optimization for HR is being deprecated, is that correct?
HRSD PDF E-Signature Workflow for Employee and Line Manager
Hello Community, We have a requirement in ServiceNow HRSD related to PDF e-signatures.Current ImplementationA Record Producer is submitted.An HR Case is created.A PDF is generated dynamically using the Record Producer variables.The PDF is automatical...
Field highlighting does not work for reference fields in workspaces list view
Field highlighting does not work for reference fields in workspaces list view in HR Agent Workspace but works for Incidents in SOW. Any ideas how to highlight reference fields in the list view?
HR Case States Best Practices
Hi all! I'm looking to better understand how other organizations define and use HR case states within ServiceNow, particularly the Suspended state.Today, our team's definition of Suspended is essentially "waiting on the employee." However, we've noti...
HR Subcategory Not Filtering by HR Service in HR Agent Workspace Case Creation
I have added a custom HR Subcategory field to the HR Agent Workspace Case Creation page through Case Creation Configuration.The field is now visible during new case creation, but the issue is that all HR Subcategory records are displayed regardless ...
