Hi Community,I’m trying to use the out-of-the-box dashboard available in Agent Workspace for HR Case Management (HR Configurable Agent Workspace). However, I’m not able to see it on the front end.Has anyone faced this issue before or can guide me on ...
There is an issue in prod explaining that the HR cases are Reverting back to Ready state from Work in progress, awaiting acceptance, closed complete...... and so onAnother concern is that in the history it shows that the user updated the state, but t...
Hello Community,Our organization is planning to integrate Workday with ServiceNow HR Service Delivery (HRSD), and I am part of the ServiceNow team responsible for understanding the implementation requirements.I would appreciate guidance from anyone w...
The HR Agent Workspace has the following widget below: This widget only shows the top 10 counts of all available HR Services in this widget. As you can see, even though there are 158 cases, there should really be 356, as there are about 22 HR Servic...
What are the most effective strategies your organization has implemented to improve HR service delivery efficiency while maintaining a positive employee experience?
We started using the standard ticket page for HR a few months ago and have found that our watch list users can't see the case header information like "opened for", "assigned to" and watch list". Is there a way to update their view to add this informa...
How can I create a draft email in SNOW to autopopulate the fields.
what are the new features in HRSD 2026
What are the new features in HR Workspace 2026
Hey, Can i add assignment groups which I am NOT part of to show in a custom dashboard?
figure out a way to integrate learning portal with ServiceNow university. can we integrate with my PDI?
I have a requirement that a photo type variable is on HR task for onboarding and when candidate receive the task candidate can edit crop the photo and save there only and preview option should be there
Hi Community,I have a requirement in an HR Onboarding catalog item that contains around 250 variables. Displaying all of them on a single page affects the user experience.I want to split the form into multiple pages on the Service Portal, displaying ...
Hi Everyone,Is there any OOB method to perform sentiment analysis on chats from the "interaction" table? These are chats between NowAssist AI - Employee (or) HR Agent - Employee.There already exists a "sn_ai_sentiment" field on the table (likely from...
Hello One of the requirements that we have regarding the case creation on the Agent Workspace is the ability to pull up information from reference fields on loading of the form and ensuring that information is available. In this case, we want to sho...
