Hello All, Currently user with content_manager role can access all the content pages and able to make changes to all the pages, but we have lot of other teams who needs access to edit, create content pages for their teams giving content manager role ...
Hi Team,When I raise a case, the assignment group populates correctly, but the 'Assigned to' field remains empty. We set the assignment group at the HR Service Template level. I believe the OOB matching rules are responsible for populating the 'Assig...
There is research that when HR agent apply legal hold on the HR profile, HR agent need sn_hr_core.profile_writer to add legal hold, but if the HR Agent has this role it gives the edit access to the sensitive fields on the hr profile, so without givin...
configuring virtual agent topics:creating virtual agent scriptDefining HR conversation topicsAdding FAQs for employeesAutomating responses with knowledge
We are facing an issue after updating the changes in the widget. When we perform an Update Set Scan, it is showing several findings. Please find the attached screenshot for your reference.
Hello Community, Happy Thanksgiving! 1. I wanted to understand if we have to design process for Journeys and Life Cycle events, what should be the process - How to capture requirements, is there a template? how to conduct workshops, is there a templa...
I want to remove “Request HR Report” and “New Hire Onboarding Journey” from the dropdown list.Could anyone please let me know how this can be configured?
we've enabled sn_hr_core.restrict_guest_email system property, to test this do we need to have any inbound rules? and after enabling what's the behaviour on HR Case?
I am trying to create tags for HR Services but they re not getting captured in the update set? Is there any way to add them in update set as due to configuration changes in different instances I am trying to avoid them moving through xmls. Also, is t...
Hi All,Does anyone know how to configure Now Assist in Virtual Agent so that users can submit catalog requests through the Virtual Agent conversational interface.
I want provide HR To-do Page with particular record selected with link .eg if i provide sys_id of task then that particular item should be selected .Currently first item is selected .
Hi Experts, We have a requirement to generate an editable PDF within ServiceNow HRSD (Employee Relations).We have already configured the PDF to auto-populate data from the user record. However, the document contains several conditional sections (if/e...
We have created a dedicated Employee Center Pro portal for the HR team, while IT users access a separate portal. Our requirement is to ensure that IT-related tasks, such as RITM approvals, do not appear in My Tasks and that only HR-specific to-dos (f...
HI,We have a requirement to add Polish and Japanese as supported languages for Knowledge Articles and myHelp Language Preferences.The requirement is that Knowledge Authors should be able to create, manage, and publish Knowledge Articles in Polish and...
Hi Community, Comments/Worknotes needs to be visible only under Compose section of HR case and it should not be visible beneath short description. I tried to achieve this using UI policy but this is hiding even from Compose section. Please guide the ...
