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Resolved! Updating Topic Category for Topic Details

Hello! In our environment, we have accidentally created three Topic Categories for the same purpose, and have some Topic Details split out amongst them. We are wondering if there would be any potential fallout from updating the Topic Details to be al...

robbieflink by Tera Contributor
  • 935 Views
  • 5 replies
  • 1 helpfuls

Is there any way to delegate hr cases?

Hii am actually configuring the delegation configuration in HRSD , but i found that only HR tasks can be delegated to users as per below screenshot But i didn't find anywhere in ServiceNow documentation is the same delegation can be configured to HR ...

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sri vijaya by Tera Contributor
  • 633 Views
  • 7 replies
  • 1 helpfuls

Playbook

Hi Team, I have a question regarding Playbooks in ServiceNow, specifically around tracking actions performed in the Workspace form view.Let’s say I have a UI action (e.g., a button click) that creates a child case. I would like to understand:How can ...

BhavaniShrM by Tera Contributor
  • 431 Views
  • 3 replies
  • 1 helpfuls

Resolved! HR Case Creation Configuration

Hi SNOW people,Need help in HR Case Creation Configuration page. I need to know the significance of some of the fields from different section of this page From the Employee Search  :  User,Links, Priority table name, Priority column.From the Case Sea...

Drishti by Tera Guru
  • 674 Views
  • 2 replies
  • 2 helpfuls

Resolved! Record Producer Script

I want  to see Candidate Name in the Short Description of the HR Case created.Now the script contains in record producer : new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);Now in hr case it is coming : abc...

supriyabehe by Tera Contributor
  • 462 Views
  • 4 replies
  • 0 helpfuls

HRSD not able to cases on HR agent workspace

Hi All,I have created case and populated assignemnt group is ABC. When  i logged in as ABC group member the particluar case is not visible to group member as well and admin as well.ABC group has HR agent(sn_hr_core.basic) role. Please suggest any sol...

komaladsul by Kilo Guru
  • 280 Views
  • 3 replies
  • 0 helpfuls

How journey will get closed ??

I need an understanding on how basically a journey will get closed when it's created from the Journey source :Lifecycle Events and Journey Accelerator.The lifecycle events ends after 90days.

Virtual Agent creating HR cases as guest

Hi,In our instance, Virtual Agent is creating HR cases with Opened by = guest instead of the real employee.How can I trace the actual user behind these cases, and how do I prevent HR cases from being created as guest in the future? Thanks!

annamkanton by Tera Contributor
  • 1086 Views
  • 13 replies
  • 0 helpfuls

duplicate attachments in activity log

Hi all, I have created an Attachment field in the record producer, but after I upload the attachment, two records of the same attachment will appear in the ticket page. What is the reason for this? The HR module I use, There is a method in the record...

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Peter Xiang by Tera Expert
  • 1854 Views
  • 11 replies
  • 0 helpfuls

Due Date Configuration for Awaiting Acceptance of HR Case

I have two requirements, one is to show the actual due date in the Awaiting Acceptance task of HR Case in the Service Portal. Currently, it's showing as No Due Date, which I need to modify with the actual due date which is configured as 2 days. And a...

arijtis by Tera Expert
  • 935 Views
  • 3 replies
  • 1 helpfuls

Do Not Default Subject Person to Opened For

Hello HR Experts,There is a requirement to not default the Subject Person to the Opened for when a case is created, to be more precise, on the case creation form the Subject Person should not be pre-populated with the Opened for value. Is it possible...