How to set Default Filter Operator for columns to 'contains'
For instance when I go to CSM/FSM workspace each time I have to select the 3 dots to change the filter operator. We have a ask that operator should be set to 'contains' as default
Forum Posts
Generate Document and attach it to HR Case
Hi, We have a requirement to generate documents from HR Document templates and attach it to the HR Case. Can someone please guide us on achieving this. Thank you in advance! Regards,Sree Keerthi Kasula
ServiceNow Platform Implementation On Demand (Course) / SNPI - Agile Planning - Failed
Followed all the steps provided but its still showing as failed. Giving error as Did you create the SNPI Stories Backlog? MID SERVER RDP URLnowlearning-nlinst03583009-2tqxw-mid-0001.lab.service-now.com/
User list is not visible on direct and indirect team tab on esc portal manager hub.
We have added Carla Humble(user) as manager of Benchmark Scheduler(user) and Benchmark scheduler as manager of abraham.lincoln(user). But stil the indirect team is not visible for any user e.g Carla HumblePlease watch below image for reference. Plea...
All columns not coming in HR Agent Configurable Workspace
Hi Team,In my customer’s instance, when using ‘Save as Column’ under LIST in the HR Agent Configurable Workspace, not all columns appear in the new list. What could be the reason, and how can this be fixed? I tested the same functionality in my PDI a...
Configure the header of application center
can anyone please me how to configure the header of application center as i can't see it in taxonomy. It not same as employee center as it's for candidate application.
Lifecycle event: Employee form MRVS
Hi All, We have a requirement where we need to get the family details from the employee.The customer basically asked for a multi-row variable set so that the employee can enter the family persons along with their details (First name, Last name, Gende...
Ability to select and move attachments in HR agent Workspace
In the HR Agent Workspace, I need a UI action that, when clicked, displays all the attachments associated with the current HR case. The user should be able to select individual attachments and move them to another HR case record based on their select...
Cannot find “Granular Delegation List” / “Edit Granular Delegate” widgets
Hi All,I installed the Granular Delegation plugin in my PDI and can see the widgets “Granular Delegation List” and “Edit Granular Delegate” under Employee Center Core.However, in my client instances (Dev/Test/UAT), I get the error:Cannot find widget ...
Resolved! HR agents in collaborators not able to edit the Cases
Hi Team, I am new to HRSD module, I have requirement to fix the Collaborators issue in case form. I gone through Collaborators functionality in docs, the believe users in Collaborators filed they have full access to the respective cases. Now the iss...
ER Case Requested for profile details Should Not be update while transfer the case to other service
I Don't want to update the requested for profile details if any latest updates happen on HR profile while transfer the case to other services. Auto populate field should remain same as existing case, on Transferring case How to fix this issue?
Using a declarative action to open a URL
I have read up and managed to get an icon to display next to a user field in the HR Agent Workspace which im hoping to be able to launch access to the persons record in our HR system. I can get the icon to appear using Action Assignments and a UXF Cl...
Getting Buy in for Life Cycle Events
Hi! Sys Admin here! We recently implemented HRSD enterprise and are currently running on Record Producers and HR Tasks to support our HR processes. I am trying to convince the HR team to adopt Life Cycle events. HR has asked me to provide the benefit...
How to run Client Scripts and UI Policies on HR Agent Workspace and Case Creation forms
We have set up our HR services with Record producers and have included them in our Employee Center. All of them have Catalog UI Policies and Catalog client scripts and they go to their respective COEs.However on our HR Agent Workspace and Case Creat...
Not received HRSD exam voucher
Hi team,I have completed Human Resources Service Delivery (HRSD) Implementation On Demand (Xanadu) and Human Resources (HR) Fundamentals but did not receive HRSD exam voucher. Also not able to see option to raise a case with ServiceNow support. Can s...
