checklist ready only once case is closed
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07-30-2025 03:06 AM
As an analyst, there is an edit button on the checklist when viewing. Can this be disabled so analysts cannot edit the checklist?
we need to disable this edit option in checklist list
Regards,
Siva Mani.
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07-30-2025 07:21 AM
Hello @REDDYBATTULS,
Please refer to the link below:
https://www.servicenow.com/community/virtual-agent-forum/i-have-a-requirement-that-the-checklist-sho...
If it is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in the future it will be helpful to them.
Thanks & Regards,
Abbas Shaik
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07-30-2025 07:30 AM
HI @Abbas_5 ,
its working fine in case form level . its not working on hr agent workspace.
any another alter native way to work on agent workspace also ?