Child HR case

[Oliver13]

Hi all,

I have a question regarding child HR case. 

I have defined a Service Activity as Child HR case (Account Notification)on one HR service (Test HR service), but when this HR service (Test HR service) is created, the child HR service (Account Notification) is not created. 

Do you know why? How child HR service should be created by using Service Activity?

Thank you so much.

[amaradiswamy]

To my knowledge, its not required. The life cycle event will follow the other architecture to trigger the activity sets based on conditions/advanced script

[cecil m]

Documentation shows the following: 

from Configure a service activity for an HR service (servicenow.com)

[amaradiswamy]

Hi Oliver,

Were you able to check responses from Christian and myself. If yes, then please consider marking one of the responses as Correct answer or Helpful to close this thread

[Oliver13]

Hi Amaradiswamy,

I did all that (it was the way how i set it up at the beginning actually), but it just doesn't work. 

[Markus Isaksen]

Did you find a solution for this?