Close complete button not checking mandatory fileds in hr agent workspace

sri vijaya
Tera Contributor

‎10-04-2024 02:50 AM - edited ‎10-04-2024 02:57 AM

Hi

In HR agent workspace, in HR case when we click the close complete button, if the mandatory fields are not filled- getting the alert error that mandatory fields are not filled but action of closing the case is happening which should not happen

If the alert is asking to fill the mandatory fields , after filling the fields then case can be closed

and we have some mandatory fields which is defined in ui action client script pasted below

so is there any corrections required for this client script ?

Please help me to resolve the issue

 

 

client script in UI action:

function onClick(g_form) {
    if (g_form.getTableName() == 'sn_hr_core_case_relations') {
        g_form.setMandatory('u_case_outcome', true);
 
    }
 
 
    if (g_form.getTableName() == 'sn_hr_core_case_payroll' && g_form.getValue('assignment_group') == '55cb7eb61b243300ce6996002d4bcb72') {
        g_form.setMandatory('u_voe_tracking', false);
    }
    if (g_form.getTableName() == 'sn_hr_core_case_relations' && g_form.getValue('u_region') == 'APAC') {
        g_form.setMandatory('u_case_review_outcome', true);
        g_form.setMandatory('u_capability_sanction', true);
    }
    if (g_form.getTableName() == 'sn_hr_core_case_relations' && g_form.getValue('u_region') != 'APAC') {
        g_form.setDisplay('u_case_review_outcome', false);
        g_form.setDisplay('u_capability_sanction', false);
    }
 
 
    var get_info = new GlideAjax('sn_hr_core.GetHRProfiledetails2');
    get_info.addParam('sysparm_name', 'getHRFieldsFromUserID');
    get_info.addParam('sysparm_userID', g_form.getValue('subject_person'));
    get_info.getXMLAnswer(getdetails);
 
   

 

 

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3 REPLIES 3

amaradiswamy
Kilo Sage

‎10-04-2024 04:01 AM

Hi @sri vijaya 

 

You can check if the field is filled or not after making them mandatory and display the alert message. Try with something like below

function onClick(g_form) {
    if (g_form.getTableName() == 'sn_hr_core_case_relations') {
        g_form.setMandatory('u_case_outcome', true);
      if(g_form.getValue('u_case_outcome') == '')
{
g_form.addErrorMessage('Case Outcome field is mandatory');
return false;
}
 
    }
 
 
    if (g_form.getTableName() == 'sn_hr_core_case_payroll' && g_form.getValue('assignment_group') == '55cb7eb61b243300ce6996002d4bcb72') {
        g_form.setMandatory('u_voe_tracking', false);
    if(g_form.getValue('u_voe_tracking') == '')
{
g_form.addErrorMessage('voe tracking field is mandatory');
return false;
}
    }
    if (g_form.getTableName() == 'sn_hr_core_case_relations' && g_form.getValue('u_region') == 'APAC') {
        g_form.setMandatory('u_case_review_outcome', true);
        g_form.setMandatory('u_capability_sanction', true);
        if(g_form.getValue('u_case_review_outcome') == '')
{
g_form.addErrorMessage('case review outcome field is mandatory');
return false;
}
     if(g_form.getValue('u_capability_sanction') == '')
{
g_form.addErrorMessage('capability sanction field is mandatory');
return false;
}
    }
    if (g_form.getTableName() == 'sn_hr_core_case_relations' && g_form.getValue('u_region') != 'APAC') {
        g_form.setDisplay('u_case_review_outcome', false);
        g_form.setDisplay('u_capability_sanction', false);
    }
 
 
    var get_info = new GlideAjax('sn_hr_core.GetHRProfiledetails2');
    get_info.addParam('sysparm_name', 'getHRFieldsFromUserID');
    get_info.addParam('sysparm_userID', g_form.getValue('subject_person'));
    get_info.getXMLAnswer(getdetails);

:

Also, looks like the script shared by you is incomplete, so modified your script only, I made the changes in the script where you are making the fields mandatory

 

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sri vijaya
Tera Contributor
In response to amaradiswamy

‎10-06-2024 11:24 PM

Hi @amaradiswamy 

i have pasted this script

But still the case is closing without the mandatory fields missing

we are using this type of button  where closed complete /incomplete in same button (screenshot pasted here)

so is there any issue regarding this

srivijaya_0-1728282232576.png

 

 

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amaradiswamy
Kilo Sage
In response to sri vijaya

‎10-07-2024 01:55 AM

Hi @sri vijaya 

Can you check in platform view instead of workspace view to see the behaviour?

 

1. Create UI policy for each scenario to make the fields mandatory when the state -- is -- closed complete

2. Do you see the error messages on the screen when you click on that button?

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