Compose mail in the agent workspacew

[kali]

Hi All,

While users copy a content which includes the images to the compose mail , before sending the mail everything is fine. When end users receive the mail there is space between the images and text written on the image is gone. Please help me on this.

[Shaqeel]

Hi @kali 

This issue might be due to the HTML formatting of the email content. Here are the steps to fix this issue:

1. Check the HTML formatting of the email content: ServiceNow uses HTML to format the email content. If there is any issue with the HTML tags used for the images and text, it might cause the issue.

2. Use Inline CSS: Use inline CSS to control the spacing and alignment of the images and text. This will ensure that the formatting remains consistent across different email clients.

3. Use 'alt' attribute for images: The 'alt' attribute provides alternative text for an image if the image cannot be displayed. This can be used to ensure that the text written on the image is not lost.

4. Use 'style' attribute to control the spacing: The 'style' attribute can be used to control the spacing between the images and the text. For example, you can use 'style="margin:0px"' to remove any extra space.

5. Test the email in different email clients: Different email clients might display the email content differently. Therefore, it is important to test the email in different email clients to ensure that it is displayed correctly.

6. Update the Email Client Settings: Some email clients have settings that might affect the display of images and text. Check the settings of the email client and update them if necessary.

7. Contact ServiceNow Support: If the issue still persists, contact ServiceNow Support for further assistance. They might be able to provide a solution or a workaround for the issue.

Mark Helpful/Solution 🙂

Regards

Shaqeel