Hi,We have several portal forms to create cases in HRSD. However, when you create a case on the backend instead of the portal, the variables do not get added to the details tab on the case created. Because of this, our users do not have the option ...
We are in the process of implementing EC Pro and Manager Hub. We ran the scheduled job to add users who met the manager criteria. However, we see that once they receive the role, even if they no longer have direct reports and are not a manager, th...
I'm trying to redirect to the esc home page post the order guide submission. Its not working with on submit catalog client script. After the below order guide checkout page, it should redirect to the esc home page or even better if its redirects to t...
Hello all, I have an issue, UI action Preview PDF is not working. When i clicked on Preview PDF UI action, it should provide me all the PDF documents which we have attached to the Work order task. But it is not giving anything. Below is my code for ...
Hello guys! I am trying to make an implementation of ChatGPT API in ServiceNow platform. I want it to be kind of internal, and what I mean by this is , the open AI be able to read and answer questions based on the information of the Portal it is inse...
Hello Everyone,I have a requirement where I have a field 'PDF Template' on HR Agent Workspace. Three HR Document Templates are created under this field from which I need to generate documents. I want to make two of these document templates editable ...
Hi All,I have a requirement where ,HR cases, tasks should not be visible in the backend for users with admin role (IT Admin) if they are impersonating someone. For ex. If i have a admin role and if i impersonate any user who is having acccess to HR c...
We would like to set up SLAs on HRSD but do not want agents to receive SLA notifications. Our intent is to use SLAs for reporting purposes only and don't want it to actually affect the agent. Is it possible to set up SLAs without notifications or to ...
I want to remove the IT option from the ESC portal please refer to snap.
Hi, I have to add HR Profile table field 'scheduled start date' on Onboarding HR Service and that field should be editable. I have to dot walk in this field to Onboarding case. Can you please help me to get it. Regards, Nivedita
Our objective is to send an email out to a large number of individuals. We are looking at using the Notification Content / Scheduled content to achieve this. This is our first time using this and I was testing in Sub Prod and came upon a puzzling s...
Here whenever state is change one to another . The previous state should show in " last status change"
Hi, I have a enhancement with scoped application catalog Item.I have only 1 variable i.e., 'BU'. I need to populate Business Unit(u_bu) form logged user and it's comes from User profile .Business Unit is a choice field on User table.Example : If I am...
All i hope your staying safe, We are about to move from the original (non-scoped app) to the HR scoped app. And my customers (i.e. HR departments) want to start have their team members manage the app. So., I have recommended that they take the SN a...
Hi Team,By Default After Submitting a HR case on the ServicePortal(ESC) for any available HR Service, the HR Case is set to Ready instead of Draft? In HR Service Template also we set state to Draft, BUT From portal somehow, template setup is override...
