We are just implementing K Blocks and are running into an issue with how they are displayed in the actual KBase. They just display a block but not the text etc. See below for recreation steps. Steps to recreate. 1. Create a knowledge Block. 2. Crea...
Hi Team, I have a bunch of activities in a activity set which I have to trigger sequentially. I started off by creating multiple activities(Fulfiller) and I could see that all the tasks were created parallelly after case creation.To avoid this I remo...
Hi , Can I trigger a custom event from Scripted REST API? Is there nny examples? ThanksRaji
Hello all,I need to remove the role report_user from the sn_hr_core.basic role because the customer doesn't want HR users to see non-HR tickets. However, when I check the roles of an HR user, the report_user role is still there. Also there is an info...
Hi Team, I'm in the process of implementing below flow with the help of Lifecycle Events(LCE)(I'm totally new to this). I have created a lifecycle event and with that I have started with creation of activity sets as below: Activity set 1: Initial App...
Hello All, I have created an HR Task in preboarding which is regarding software set up. I have 7 checkboxes I want that once all the checkboxes are true then only "assigned to person" should be able to close the case.
Hi We have a requirement from a customer to track the certifications, awards, recognitions, etc. received by the employee in the ServiceNow system.How and which module of ServiceNow can be utilized for the same ? Thank You
I am sending a new HR service request through the portal. A notification should be triggered to be sent to the user for whom it is opened for, for which I am using an OOB notification. But it is not getting triggered. The conditions used are "active"...
Hello all,I need to load the data to HR profile table in servicenow .For this I am using data load using transform map.Can someone let me know on the best practice if I should load the data first to user table and then to HR profile table as the data...
I am working on an integration between Workday and ServiceNow (New York). I am using the pre-Madrid Workday integration config, but added v32.2, which was the latest version of the API on the Workday side as of when I started this effort. I updated t...
Hi All, I have a requirement to create HR case for external candidate(pre-hire) for background check through Workday Integration before they join an organization. ServiceNow doesn't not have pre-hire records and external candidates won't be logging ...
Hi Everyone,I wish to share a report to the parent group HR so that all the child group members can see it, but i want the report to be editable only by a certain group among those child groups, rest all the other child groups hsould have read only a...
We are having attachment fields on employee form and hr case as well and both fields mapped to each other. so when ever uploading file to employee form task from portal , the attachment file should be copy to parent hr case after submitting the emplo...
I have a custom table called coverage templates and in that there are related lists of last months work order tasks, current month work order tasks, following month wots and all wots. I need an UI Action that will ask the user 'you would like to clos...
HRSD Forum, Some of the HR Services are not appearing in the drop down when I tried to create a new HR Case. I have checked all the HR Services which are not appearing are active.Any thoughts HR Service dropdown didn't show all the HR Services? Thank...
