Hello, I have an issue regarding Employee Relations table of HRSD, in which user for whom the HR case is raised on this table that user is not able to see the HR Case through Default View for that user auto view coming is Self-Service when user try ...
Hi All, As there are different choices available in "choice field" of system property out of box i see. How can i fetech the different value presnt in choice field like "problem_coordinator" What is the way of doing that ?
Hi All, How "choice list " type system property works ? how can we use this property type in scripting ? Can somebody help me with the example . I wanted to fetch the different value of choice field ?
I have created an inbound action and while the mail was sent to servicenow instance it skipped the inbound action condition and created incident tickets. Then I made few more changes and selected the reprocess email UI Action in the email logs. It c...
Hi All, We have inactivated the oob BR Sync "description with rich_description" that copies value from rich_description to description for HR case table. But we can the field being copied to description whenthe case is getting created. I have checked...
Hi, Do anyone knows how to activate the My Favorites widget on the new Employee Center pro portal. See below a screenshot from ServiceNow. thank you!
We have a requirement where records from a few HR tables need to be sent to a third-party system, in CSV format using a mid-server. This can be achieved via Export Sets. The catch is the CSV files need to be encrypted in transit and at rest throughou...
Hello All, There is an issue in which the HR Case raised by User for him is unable to see that HR Case through default view for that user Self service view is auto populating and that user is able to change other view except Default view. Except that...
Hello, is it possible to have a list of all topics in mobile app and when I click on it to open the topic page?
Hello SN Comm Team!I seem to be having an issue with the Agent Can Add An Approval for the Agent Workspace for HR Case Management. It seems to not be consistent in my PDI - and a client's instance. We just upgraded to Tokyo and Agent Workspace for HR...
Users unable to see categories in service portal even while the user criteria is satisfying. Admins can see it and create requests but other users cannot. is there any specific role needed for a generic user to able able to create a request?
I am working in Tokyo. I noticed that once a user clicks on the link within the notification it takes the user to the "my requests service portal. However the Accept resolution (link) is not showing the (A) in the link as well as the (N) I have looke...
Hello Community,I’m trying to add fields to Metric Result list view that are dot walked from Assessment Instance Question table: However, values are not visible to HR user due to out of the box ACL where condition is evaluated as false: If user try...
I have an HR Service that has tasks assigned to each case. The people assigned to the tasks are different than the person assigned to the parent case. Is there a setting I can change that will allow the person working on the task to also see the pare...
I am wondering what the best practice recommendation is regarding how to display/map record producer variables to the target HR Case table. I've seen a handful of different recommendations in the Community over the years, some of it dating back to th...
