Configure Contextual Side Panel option is not available in HR Agent Workspace

Tahir Ahmed
Mega Sage

Hi,

I have a requirement where I have to configure "at a glance" side panel that are visible when the case record is opened in the HR Agent Workspace, The option Configure Contextual Side Panel option is not visible in the dropdown as you can see in the screenshot

 

TahirAhmed_0-1693900274203.png

 

I have admin, security_admin, and workspace_aadmin roles but still option is not visible.

 

ServiceNow Instance version: Vancouver

 

3 REPLIES 3

Shruti
Mega Sage
Mega Sage

Hi 

Check whether this plugin Human Resources Scoped App: Workspace is installed or not

No, I couldn't find Human Resources Scoped App: Workspace plugin but I have installed Agent Workspace for HR Case Management.

@Tahir Ahmed In configurable workspace the At a Glance is controlled by configuration in UI Builder, driven by a script include. If you are looking to modify, these will be the main areas to concentrate on. The side panel configurations changed from the classic workspace to the new Agent Workspace for HR Case Mgmt. (Configurable Workspace).

 

Regards,

Mike