Configure Contextual Side Panel option is not available in HR Agent Workspace

Tahir Ahmed
Mega Sage

‎09-05-2023 12:53 AM - edited ‎09-05-2023 05:14 AM

Hi,

I have a requirement where I have to configure "at a glance" side panel that are visible when the case record is opened in the HR Agent Workspace, The option Configure Contextual Side Panel option is not visible in the dropdown as you can see in the screenshot

 

TahirAhmed_0-1693900274203.png

 

I have admin, security_admin, and workspace_aadmin roles but still option is not visible.

 

ServiceNow Instance version: Vancouver

 

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3 REPLIES 3

Shruti
Mega Sage
Mega Sage

‎09-07-2023 02:50 AM

Hi 

Check whether this plugin Human Resources Scoped App: Workspace is installed or not

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Tahir Ahmed
Mega Sage
In response to Shruti

‎09-07-2023 02:57 AM

No, I couldn't find Human Resources Scoped App: Workspace plugin but I have installed Agent Workspace for HR Case Management.

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michaelj_sherid
ServiceNow Employee
ServiceNow Employee
In response to Tahir Ahmed

‎09-07-2023 05:17 AM

@Tahir Ahmed In configurable workspace the At a Glance is controlled by configuration in UI Builder, driven by a script include. If you are looking to modify, these will be the main areas to concentrate on. The side panel configurations changed from the classic workspace to the new Agent Workspace for HR Case Mgmt. (Configurable Workspace).

 

Regards,

Mike

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