Configure Ribbons on HR Agent (configurable) workspace form view

[Rkanodia]

Hi, 

I have created two ribbons for my HR case form but they are not visible on workspace. Please see the ss below and let me know if there is any additional configuration that I am missing ?

[Community Alums]

Hi @Rkanodia ,

Have you tried using UI builder yet? if no, please try that.

As the ribbon component via the above method works well for CSM workspaces.

[Rkanodia]

Hi @Community Alums 

Please share me the link of the document(if any)

[M Shivani]

Hi @Rkanodia, 

          Please try creating Ribbon Configuration Setting for your custom ribbons to make them visible in workspace (table to create Ribbon Configuration Setting - "sys_ux_ribbon_config_setting.list"). You need to create it by selecting custom ribbon in ribbon field and by selecting ribbon configuration in Configuration field. If there is no UX Ribbon Configuration for the workspace you are looking for. Create a new UX Ribbon Configuration for respective workspace (table to create UX Ribbon Configuration - "sys_ux_ribbon_config.list"). 

Please mark it as helpful, if this helped you.

Thanks, 

Shivani