I do not see all of the available COE
In my instance, I see only 6 COE's on the "COE configuration" menu. How do I add more of the OOB COE's to this page?
Forum Posts
Close child cases when parent is closed
In HR case, when parent case state is changed to closed complete, if any of the child cases are not closed, then error/info message has to show up saying child cases are not closed. This has to happen without scripting. Any suggestions on this?
How does HR Criteria handle more than one condition
Under HR Criteria you are able to add more than one new condition. I have made this change, but it does not seem to be accounting for the new condition. Do these act as "OR" or are they "AND". We added two as they are off of different tables.
Best practices for Creating Topic Categories ,Topic Details and COE mapping
Hi All, One of our customer is currently using a legacy system for their HR Cases and will be migrating to Service Now HRSD application . They currently have Topic , Categories and Sub Categories as dependent fields on the Legacy tool form for Case c...
Resolved! how to create an VIP user?
I am using HRSN, and when I check the HR Cases, I get this page with some 'VIP' users in red. May I ask why they are VIP users and how to set someone as an VIP user?
Topic detail & HR service Best Practices
Wondering how others determined what Topic Details and HR Service option to make available for use for their companies use of servicenow. When we began using servicenow it came pre-loaded with some HR related Topic details and HR service options but ...
Resolved! How to add a new custom COE?
Is it possible to add a new COE to the HR application? I understand there has to be a table for the new COE, but how do I get the new COE in the COE drop-down when Case Creation form comes up?
Lifecycle Event Notification is not send
Dear Community, I have a question regarding the notification created by a Lifecycle event. I followed the steps described here: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-lifecycle-...
Attachments allowed on inactive cases in Portal View
I have received a request to disable the attachment button on the portal after our HR cases go inactive. We have already disabled the ability to comment on inactive cases by modifying the ACL to only allow write functions on active cases. This causes...
Can someone please explain the UI action "Escalate Case" present on HR case form?
Can someone please explain the UI action "Escalate Case" present on HR case form?
Checklist in HR case
Hi all,I would like to raise an issue regarding the HR Case Management process:When the HR agent creates a new HR case he can create a new checklist in the case. The checklist can be saved and used later in other cases.The surprising thing is that ev...
Resolved! Is there any available reporting on Checklist items?
We have checklists as fulfillment instructions in some of our HR Services, but we are wanting to find a way to somehow report on these checklists. For example, I would like to see for all open cases with XX as HR Service, what was the most recent che...
Resolved! New COE vs Topic Category and HR Service
Hello, My employer has asked me to create a new COE called 'HR Position, Compensation, and Offer Request'. They are looking for a new COE that they can use to handle these types of cases in a secure manner, making sure they are restricted from normal...
Mandatory Attachments on the Record Producer
Hi, I want to make Attachments mandatory on the record producer (on the servicenow platform, not the portal). I have written a client script using DOM. However, thats going to cause updrade issues. Please see the attached screenshot. My question is ...
Opened for ,subject person, hr service not populating on the hr case form
Hello, I facing one issue. I created HR service and the associated with the case template. When I create case as an admin, I am able to see the all the details on the form including HR service, opened for, short description, subject person. HOw...
