We are currently implementing ServieNow as a case management tool within our organisation. I'm keen to find out if there are any standard processes, reports, workflows etc built into ServiceNow that aid in the reporting of data form the system, speci...
Hi, I am trying to schedule a quarterly audit report to run every 3 months, on the 15th of the month (April, July, October, January). The report's filter is set to pull data for the "Last months". When I set up the schedule using "Periodically", I ...
On our service portal we have a number of hyperlinks to other HR tools at the top. Is there a way to see how many times each of these has been clicked? We don´t have the performance and analytics plugin activated.
Hello everyone, hopefully someone out there knows the answer to these questions.... Background: We had a need to create a custom COE in our HRSD application within our Kingston instance. This is a brand new instance so we have nothing to worry abo...
Hi Folks, I am familiar with SN but newbie in HR application. I would like to get your recommendation in addressing our Business need. This is about the INACTIVE HR Profiles or users that we would still like to handle post offboarding process. We ...
Has anyone had success with a workday transaction level deeplink in ServiceNow HR? I found a thread from 3 years ago that said it was a workday limitation and have seen nothing further. Currently can deeplink away but only get to the front end logi...
Hi All, I have several forms with unique fields that I need to add to a table in HR in order to map the fields. Which table should I use? Should I create my own table and extend? Should I add to the HR profile table? Please help, which table should I...
We are just starting our HR knowledge base and are having some difficulties deciding on categories that can be used globally. I'm curious what other people have done. What categories do you use for HR knowledge? Are you a global company? Do you ha...
This may be a very basic question, but can someone explain to me how to use the 'sn_hr_core.hr_email' property to create cases. The Inbound action indicates that if the recipient contains the value in this property, then a case will be created. How...
When email is sent , HR case is getting created in my instance. But when email is sent via personal email id(gmail.com) then also Hr case is getting created as Opened By value set to "Guest". I would like to know that where this script is define in s...
Is it possible to change the format of the file name of a document generated from a PDF Document Template? We are currently generating a document from a PDF Document Template using the Managed Documents plugin. The file name format for the documents ...
Hi All, I am working on uploading a few federal forms to the HR PDF template area and some of the forms aren't producing actual fields. How do I fix this? See issue below. I have also attached the screenshot Please help!
Hi All, My Client has a requirement to develop an application in HR Scoped Application on Kingston version . After analyzing the existing COE structure provided in the Base line instance we found that none of the COE table and its Services exactly ma...
Does anyone have a solution for doing a bulk case upload beyond the OOTB bulk case creation? We are working with data from a third party vendor and would like to create a large amount cases with various case fields populated from a spreadsheet into a...
Hello SN Comm, I am wondering if anyone has ever created an Employee like Directory within the ServiceNow instance. More specifically, I am looking to see how to go about creating an Employee Directory within the native application, that can someday ...
