Configure Transfer to IT Incident option in General Inquiry HR case that belongs to sn_hr_core_case

Samir14
Giga Expert

3 weeks ago

Looking to determine whether the "Transfer to IT Incident" option can be configured for General Inquiry HR Cases that reside in the sn_hr_core_case table.

Currently, when using the Transfer Case functionality on a General Inquiry HR Case, the available transfer options appear to be limited to HRIT Operations Cases (sn_hr_core_case_operations). The "Transfer to IT Incident" option is not available.

Could you please clarify:

  • Is transferring a General Inquiry HR Case (sn_hr_core_case) directly to an IT Incident supported out of the box?
  • If not, can this option be configured or enabled through system configuration or customization?
  • What controls or configurations determine which transfer targets are available under the Transfer Case functionality?
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lalit_gupta
Tera Contributor

3 weeks ago

Don't think there is any OOB solution present, we have created custom solution in HR Agent workspace.

It allows selection of specific attachment and specific field mapping from HR case to IT incident.

 

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