We have a few requirements for editing virtual agent chat bot in the employee center. Please let me know where could i find solutions to configure below requirements.
1. Changing the chat bubble verbiage
2. Changing the name of the user prompted options (HR and IT) as shown in the picture
When chat is clicked on, change the name of HR to SBO
When chat is clicked on, change the name of IT to ESD/IT
When SBO is clicked options to select should appear as below
What is your question related to?
* Accounts Payable/Invoicing/Expense Report
* Procure to Pay/Supply Chain
* HR/Payroll
When Accounts 'Payable/Invoicing/Expense Report' OR 'Procure to Pay/Supply Chain' is selected
* Assign to 'Agent SBO - Contact Center P2P/AP' - Chat Group
When HR/Payroll is selected
* Assign to 'Agent SBO - Contact Center HCM' - Chat Group
Need the ability for them to roll the chat to users within the group
