Hello For HR case table we have in place a cleanup job configured based on GDPR for each country. Nevertheless, we have a huge amount of data on the system now and it is expected to grow even more. We will probably not be able to keep the data on th...
Hi, I need to abort an action performed by the user by using onChnage client script. Please could anyone help me to get it done.
An HR Case has several user fields: Opened by, Opened for, Subject person. Which of these users have the ability to view the case? Which of these users have the ability to add comments to the case?
Hello Community, All notifications addressed to "Subject person" should be disabled, if the employee is from particular BU and not a member of HR Group. All notifications addressed to "Subject person" should be enabled, if the employee is a membe...
Can you alphabetize the application menus and modules in the application navigator column? As opposed to using the Filter navigator to find a module. Thank you.
There is a global business rule (user query) which filters out inactive users on the sys_user table using current.addActiveQuery(); for non admins. One of our HR services is to raise a case for leavers (within the past 12 months), however there is no...
Hello, Currently, the opened by user cannot see the standard ticket header in the portal. It shows for the opened for user but not opened by. we need to amend this so opened by can also see this standard ticket header currently showing like this.. ...
Hello everyone, I may just be blind, but how do you set the catalog for HR Services >> Manage HR Catalog? We have a need to change it to a new catalog while still retaining the one currently set there. Thanks!
Global Mobility feature details and if any fitment is there to absorb in Service Now?
while creating an article , similar to "FAqs, what is" article templates can we create new article template with the help of html code snippet. If yes, how to create it?
In the UI action of sn_hr_core_case table an incident sys_id is recevied ,i need to set the received value to transferred_to field( reference field). I am using g_form.setValue('transferred_to',value) and it is not working.Any help is appreciated. ...
I have a requirement to test the access of a user for few fields using ATFs, but we should not do through impersonate user, is there a way to do using ATF, like how we are manually logging in with that account and checking.
Hi Team, We have a requirement that if the Case is Closed, we should not allow Users to add attachments via Service Portal. I read couple of posts where it is mentioned that this can be done via ACL but what is the design of that ACL and on which Tab...
I have to change the Field Label that have been brought by dot walking in database View List Layout. Can Anyone help me in knowing how to do that?
When a case is closed, OOB business rule "cancel or close case cleanup" calls script include "hr_utils" which cancels any child cases that remain open. We have a business case for allowing a parent case to close while a child case remains open. Our p...
