How to setup Alumni service portal for offboarding process in servicenow
Ho to setup Alumni service portal for offboarding process in servicenow. Can someone share the steps for implementing.
Forum Posts
Hide attachments which were stored in activity logs
Hi All, Can we hide the attachments which were stored in worknotes in HR cases, those should be visible only to the Requester of the case, we can write a onload client script to hide the attachments which are on top of the form/header. But I am not s...
Best practice to purge/cleanup data
Hello For HR case table we have in place a cleanup job configured based on GDPR for each country. Nevertheless, we have a huge amount of data on the system now and it is expected to grow even more. We will probably not be able to keep the data on th...
How to abort the action performed by the user for onChange client script
Hi, I need to abort an action performed by the user by using onChnage client script. Please could anyone help me to get it done.
Resolved! Who has access to an HR Case?
An HR Case has several user fields: Opened by, Opened for, Subject person. Which of these users have the ability to view the case? Which of these users have the ability to add comments to the case?
Resolved! Disable Notifications to "Subject Person" for particular Business Unit in HRSD
Hello Community, All notifications addressed to "Subject person" should be disabled, if the employee is from particular BU and not a member of HR Group. All notifications addressed to "Subject person" should be enabled, if the employee is a membe...
Resolved! Override global before query business Rule on subject_person field
There is a global business rule (user query) which filters out inactive users on the sys_user table using current.addActiveQuery(); for non admins. One of our HR services is to raise a case for leavers (within the past 12 months), however there is no...
Resolved! Service Portal - Standard Ticket Header widget not showing for opened by user
Hello, Currently, the opened by user cannot see the standard ticket header in the portal. It shows for the opened for user but not opened by. we need to amend this so opened by can also see this standard ticket header currently showing like this.. ...
Resolved! How to set HR Service Catalog?
Hello everyone, I may just be blind, but how do you set the catalog for HR Services >> Manage HR Catalog? We have a need to change it to a new catalog while still retaining the one currently set there. Thanks!
Global Mobility feature details and if any fitment is there to absorb in Service Now.
Global Mobility feature details and if any fitment is there to absorb in Service Now?
knowledge article template creation using HTML code
while creating an article , similar to "FAqs, what is" article templates can we create new article template with the help of html code snippet. If yes, how to create it?
Is it possible to check the access(ACLs) of a user by logging into ServiceNow but not impersonating in an ATF.
I have a requirement to test the access of a user for few fields using ATFs, but we should not do through impersonate user, is there a way to do using ATF, like how we are manually logging in with that account and checking.
Change of Field Label for Database View
I have to change the Field Label that have been brought by dot walking in database View List Layout. Can Anyone help me in knowing how to do that?
Resolved! Options to stop child case from cancelling if parent case is closed?
When a case is closed, OOB business rule "cancel or close case cleanup" calls script include "hr_utils" which cancels any child cases that remain open. We have a business case for allowing a parent case to close while a child case remains open. Our p...
notifications before 3 days to due date
hiii, need solution for, send a notification to user 3 days before the Due date.... ex: if due date is 3/02/22, notification will be trigger 3 days before the due date(01/02/22)...