We created a custom CoE by extending HR Case [sn_hr_core_case]. We have matched OOB CoE configurations in all areas (that I can think of): Dictionary Attributes, Inbound Actions, Notifications, Layouts/Views, SLAs, Assignment/Matching Rules, ACLs. ...
I'm trying to link a new HR case (child) to an existing HR case (parent). When looking at my HR case, I have a 'child cases' tab in the related list, with only the 'new' option to create a new child. I'd like to link an existing case. Appreciate yo...
I would like to change the sys_popup view of the user information on our HR Case forms. Currently, it points to the HR Profile view. Can I change this to point to the sys_user view? I understand how to configure sys_popup view, but I want the HR C...
Hello Need product documentation, playbook, best practices, videos - step by step guide to implement Lifecycle events for Offboarding-specifically reduction in workforce. We are planning to create an Activity set for each country. We want to scale th...
We recently added a catalog item and HR Service. However, the team managing this process had been collecting request data and tracking in Excel. They would like to create HR Cases from their excel file so that last year's requests can be included i...
Hello all, I am trying to set a value on a field which is reference field( referring to user table) based on a choice field vis catalog client script and not successful so far, can some one please help:
We are not seeing enough information on our ToDos widget on Employee Center. Right now, it only shows the short description of the HR Case. We'd like for it to display the variable responses from the record producer as well.
Does anyone know if there is a limit to the number of Customer visible comments and Work notes that can can be added to a case in HR Scope?
All, I am looking for guidance / advice as to what items / implications to think through when establishing / creating a new Center Of Excellence / COE table.
As you can see in the Image the document doesn't load completely . I have updated the Employee center core to newer version it resolves the issue but then when i click accept and complete the page doesn't refresh by it self the document does get sub...
HI All we have a form where we are generating the PDF out of the it. But in the PDF template we have 2 fields for State and 5 fields for Zip code AS shown in the image. Now we have string fields for both one the data is entered in the fields i woul...
How to display SharePoint links(File) in the HR Portal(ESC) on the search result page? For Example: If I search "Leave" in the ESC portal the search result should give me links to SharePoint files related to Leaves also. Any help would be much appr...
Hi All, I would like to create a report that indicates when someone selected the 'No' button for the question, "Helpful?" at the bottom of our articles. Can you tell me what table I should be pulling from and if I need to dot walk to anything? Thank...
Hello All ! How can I copy a attachment from one HR task to another HR task? Thank You
