configuring virtual agent topics in hrsd

[bhujangi gawal2]

configuring virtual agent topics:

creating virtual agent script
Defining HR conversation topics
Adding FAQs for employees
Automating responses with knowledge

[abbasshaik4]

Hello @bhujangi gawal2,

Please refer to the link's below:
Configure the ServiceNow Otto for HRSD Virtual Agent topics • Australia Employee Service Management ...

Creating a Virtual Agent topic • Australia Conversational Interfaces • Docs | ServiceNow

Virtual Agent scripts • Australia Conversational Interfaces • Docs | ServiceNow

ServiceNow Virtual Agent Complete Guide 2026 | Topics, Topic Blocks, NLU & Branding

If it is helpful, please mark it as helpful and accept the correct solution by referring to this solution in the future it will be helpful to them.

Thanks & Regards,

Abbas Shaik