Contextual side panel is completely not visible for custom workspace

[Afsar Hussain]

Hi,

There is custom HRSD Workspace for which Contextual Side Panel is not visible, when I open any HR Case or HR task from the list.

Initially, it was there but afterwards it disappeared, don't know how. 

I tried finding the solution for it, but not found any reasonable solution yet. 

I am attaching the screenshot of the form, how it appears now, when we open any case.

Any help would be highly appreciated.

Regards

Afsar

[Mohith Devatte]

Hello @Afsar Hussain ,

Try to follow these steps to check the issue 

1) Type in contextual side panel in the left navigator and open the link which i  highlighted below 

2) Once you opened it check if the contextual panel record is there for HR case table if not create it and try to reload your workspace form 

Hope this helps you 

Please Mark my answer as correct solution if this helped you 

Thanks

[Afsar Hussain]

Hi Mohith,

I tried creating record in contextual side panel list for response template and agent assist but it is still not visible.

Tried with global table as well and many views.

Is there something else we need to check as it is custom workspace.

Regards,

Afsar

[Mohith Devatte]

@Afsar Hussain did you try to create it for HR scope and  HR Table?

[Afsar Hussain]

yes, created in the same scope in which my custom workspace is for table HR Lifecycle events.