Hi! Would you guys know how to capture case reassignment details? Specific scenario: Assignment Group A is assigned with 5 cases for the week. Assigned Group is changed from Assignment Group A to Assignment Group B. At the end of the month, Assignm...
We currently have the Awaiting Acceptance configured for 3 days for all HR Services. I assume (read: hope) it's possible to configure this at the COE or even the HR Service level...? Any thoughts or guidance on doing so? Any documentation out ther...
For our instance we need to check that how many users have accessed HR Service Now using mobile devices in past couple of months. I tried to find this on wiki but didnot get any result. Can someone help?
Hello SN Comm, Looking to get a little help with incoming emails to the system, when the user is set to Inactive. When a employee becomes termed, their SN account is set to Locked out and Active = false, per our integration with Workday. If there is ...
We are using the HRI Information Links widget on the HR Portal to provide useful HR related links to our customers. Most of these are to exteral websites for Policies, Payroll etc. Our HR Department would like to track when a user clicks on a specifi...
Hi All, There are multiple snippets of attempted answers scattered across the community forum on this topic. Can anyone be kind enough to help illustrate the steps involved in configuring the auto-close of HR cases after 5 business days if they have ...
We are implementing a new hire on-boarding process and one of activity in the pre-hire activity set prompt the new hire to provide their equipment/hardware preference e.g. they may request a stand-up desk or they prefer MacOS or they needs a large mo...
Hi, please tell me. When a HR representative creates a case with "Create New Case", the values for "Opened for" and "Subject Person" don't enter.I set "Opened for" and "Subject Person" as read-only in Global settings. Is this a conflict?How should ...
Is there a way to add additional column data to the subject person / opened by reference fields in the 'Case Details' section of the Case Create UI page for the 'Create New Case' function in HRSD? (see screen shot) My customer needs more detail to be...
Certain records are getting hidden whenever the property is set to false.
Hi - I would like to track which HR Cases were 'rejected' by the user during the User Acceptance process after a case is Closed Complete or Closed Incomplete. I know the state doesn't go to "rejected" (ours just goes back to Work in Progress), so it'...
We have a Field called Display Knowledge Articles (Formatter) included in our case forms (not sure if this is an OOTB field). It displays a list of Knowledge articles that may be related to the case. I'm not sure what the current maximum number of ar...
Hello, I have a Record Producer being used to handle HR Onboarding. However, on the RP we have a field which would select different types of onboarding which should then trigger a different lifecycle event; as the activities/acitivity sets would be d...
Has anyone been able to add a UI action on the Incident form to create an HR Case from the Incident? We have done it the other way around, but have not found a way to get from Incident to HR Case. We recently went live with a new HCM system that is...
I have created a reference field in HR Case so I can dot walk to my custom table. Records are inserted to my custom table whenever HR Case is created. And this works fine. However, when I create report against HR Case to display fields from my custo...
