Can we debug the action in Inbound email using script Debugger?
Can we debug the action in Inbound email using script Debugger?
Forum Posts
HR Case creation from email and received box security.
Hello. I want to create HR Case from Inbound email. To achieve this, I did the following 2 steps so far.-Email properties> Inbound Email Configuration => Yes-Inbound Email Actions > Create HR Case => Active I found the following sentence in "Create...
Duration Field in not showing data in list view
Hi All, When duration field has 00:00:00 value on form , why its is not showing this 00:00:00 in list view. Its doesn't show anything ? Is that an expected view . If I want to go for reporting and check if that duration field has 00 data its doesn't...
Roles HRSD
Hi,I am preparing the CIS-HR Certification and I have the following doubts: 1. If a person has both Admin and HR Admin role, and he needs to create an ACL for Payroll case table. Select one option that apply:A. In the banner, click on user profile an...
We want to move the Related Item widget to the right side of the catalog item
Hello everyone,We needed to confirm the possibility of this requirement if it is the best practice. and also how we can edit the widgets to achieve this requirement. Thank you!
Extracting only the hr profiles users from all the users (sys_user) list
HI everyone, I'm trying to extract a list of users having access to hr profile from all the users list and one more is How to create a query or any report where I can find people having access to hrsd which means having hr profile but created cases i...
Can I modify the actionable knowledge feedback pop-up window?
Hi, Is there any OOTB option to modify the reasons or pop-up window in general when actionable knowledge feedback is enabled? For example when the knowledge article is flagged, marked as not helpful or rated 1 star. My other question: Is it possible ...
How to deliver Surveys in esc Portal? once survey widgets are placed into esc_dashboard
The requirement is to get an optional Satisfaction Survey for users to fill in after they visit esc portal, so that it would benefit business in bringing out best in employee experience within the portal
Printing HR Case Form
Hi, I found a post from 4 years ago with a similar request to print HR Cases. https://community.servicenow.com/community?id=community_question&sys_id=68e66ae4dbb5af001089e15b8a961900&view_source=searchResult However, I was hoping that there is an up...
How can we check the record is met with the conditions of a table using sys_id.
Hi All, I am having a requirement that when we pass the sys_id of a particular record like from this table "sysapproval_approver", it should fetch the sys_id of particular record in this table "sn_hr_sp_todos_config" only when condition met. I tried ...
Trigger an Event on receiving an Inbound Email and send back the notification as a reply
I have tried various things but no one of it is working. I created an Inbound Action, create an event from registry and trigger it through business rule, create a notification that will send the email to the person who send it in the first place when...
How to hide variables from variable summarizer in portal
Hi all, Can anyone guide me on how to hide some variables on the variable summarizer in the additional details tab of the portal. I navigated to standard ticket configuration and i selected the target table where i created record producer. In the ...
Resolved! What are three views in HR Guided Setup?
Hi, What are three views in HR Guided Setup? Can anyone please provide some link. Regards, Nivedita
Resolved! HR Service name change
Hello All, I'm looking to rename HR Service and want to check implication for that action. Can we change HR Service name from AbsenceA to AbsenceB and update template/record producer names as well? Topic Category/Details stay the same. Any help in un...
Resolved! Encrypt checkbox missing on HR Case form after upgrade from Quebec to San diego
Hi Everyone, we have upgrade our instance from Quebec to San Diego recently and after upgrade Encrypt checkbox for attachment is missing on HR Case form. we have assigned the role to user but still user is unable to see the checkbox to encrypt the a...
