Resolved! Can anyone suggest ,How to learn HRSD module?
Can anyone suggest ,How to learn HRSD module?
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ESC Background image banner dimensions
Hello Everyone, are there default dimensions for the background image of a banner on the ESC Portal? I would like to change it in my instance and need preferred dimensions. Thank you
How to generate a Landscape PDF
I have a requirement with my client to develop a custom PDF, processing data derived from a catalog request. However, I am having trouble setting the PDF to landscape. I've utilised the GeneralFormAPI script includes and there's even a reference to s...
Cannot see cases in portal that non HR employee creates from an HR Catalog item
In the Employee Service Center Portal, when a non HR employee (no roles), goes into the portal and goes to catalog and creates an HR Case from the catalog, the case does not appear in hrm_ticket_page and does not appear in Request page. I created a ...
Flow designer IF condition evaluated to FALSE even though it is TRUE
Hello, I have designed this flow and it worked perfectly before. but now, the IF condition is not working correctly. Event though the IF condition if true, it is evaluated false. Could someone help me? The IF condition is to check if the trigger Tota...
Resolved! Restricted Caller Access Privileges become Invalidated
Hi, We're setting up restricted caller access privs to allow inbound actions to select the appropriate HR Service for creation of HR Core Cases (and COE cases). I've set up the restricted caller access privilege by setting the access to 'Allowed'. ...
Resolved! Creating a Case via Inbound Action
Hi, We're in the middle of implementing HRSD. We are creating inbound actions for several of our groups. If I create an inbound action, set it up for a specific COE table, directly assign the HR_Service and specific assignment group, am I by-passin...
Is the Delegate functionality in HR Profile, carry across modules?
In the HR Profile an employee can identify a delegate. Does this functionality cross platforms, i.e. to ITSM where the delegate would also be applied?
If the Workflow editor is not utilized for a Lifecycle Event, how does the system know when a task or approval should be triggered?
If the Workflow editor is not utilized for a Lifecycle Event, how does the system know when a task or approval should be triggered?
Need help on removing serach bar
Hello All, I want to remove search bar from header of Employee service portal and want to put it below welcoming page.I have attached the image as well for better understanding where I want to have my search bar.
Difference between HR Enterprise Lifecycle events and "Normal" lifecycle events Plugin
Hi Folks, I have read that the Lifecycle event in the basic subscription model cannot create tasks for other departments but HR. But it seems that it is possible to create a task for IT from the Lifecycle event. Did I get it right that I can crea...
Proper way to end a stalled Workday HR Integration/job tracker
About once or twice each month, we have a Workday data import hang (due to Workday maintenance). When this happens, the job tracker that shows the status of the running Workday import continues to stay active and appears to continue running. There ar...
Resolved! Can we deactivate an HR profile without deactivating the user?
Greetings! We are implementing the HRSD and wanted to know if there was a way that we might be able to deactivate an HR profile on the sn_hr_core_profile table for a user without deactivating the user on the sys_user table as well? We occasionally ha...
Resolved! How to translate an HR Task Template?
Hello, every new task will be created like the example in the picture. How can I translate the 'Short description' in the template, so that in the portal I can see the task with an english short description and a german short description. Thanks!
Duplicate an exixting case record
Hello, Is there a way to create copy of an existing record? I have a scenario for this request One of the team complete task to a case and wants to create another case with same basic information so, they can assign it to another group. That way both...