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Copying description field without html tags

Hi All,We have a BR that populates rich description from a record producers variables. We want the same to be copied into description field as well but without HTML tags. I have tried the below script and it is not working as expected. Please provide...

Suvetha S by Tera Contributor
  • 466 Views
  • 2 replies
  • 0 helpfuls

Create HR case From phone call

Hi , I'm trying to create an HR case from Phone call . I'm unfamiliar with the procedure; please provide any reference documents  (HRSD).For example, if a customer calls, he is given several  options right.In such cases, our requirement is If option ...

siva kumar4 by Tera Contributor
  • 576 Views
  • 1 replies
  • 1 helpfuls

How to disable HTML Tags in WorkNotes Column

HR Case WorkNotes/Additional Comments are being stored in Journal Entry column with Code tag around. How to stop these tags as these tags are even turning up in pdf report. changing the property glide.ui.security.allow_codetag did not work. Please se...

Jags5 by Mega Sage
  • 858 Views
  • 2 replies
  • 0 helpfuls

Add attachment in response template

Hello, We have a requirement related to response templates wherein an attachment included in response template should get attached in the HR case. I want to know is there any way to achieve this and how it can be implemented? Thanks,Sejal Gandhi

How "Choice list" type system property works ?

Hi All, How "choice list " type system property works ? how can we use this property type  in scripting ? Can somebody help me with the example .  I wanted to fetch the different value of choice field ?  

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Parul Sahu by Tera Contributor
  • 2938 Views
  • 8 replies
  • 0 helpfuls

Resolved! Inbound action

I have created an inbound action and while the mail was sent to servicenow instance it skipped the  inbound action condition and created incident tickets. Then I made few more changes and selected the reprocess email UI Action in the email logs. It c...

muthu kumar by Tera Contributor
  • 1143 Views
  • 5 replies
  • 0 helpfuls

Encrypt files before exporting

We have a requirement where records from a few HR tables need to be sent to a third-party system, in CSV format using a mid-server. This can be achieved via Export Sets. The catch is the CSV files need to be encrypted in transit and at rest throughou...

AG20 by Tera Contributor
  • 952 Views
  • 1 replies
  • 0 helpfuls

Topics list in mobile

Hello, is it possible to have a list of all topics in mobile app and when I click on it to open the topic page? 

Da333 by Mega Contributor
  • 612 Views
  • 1 replies
  • 2 helpfuls