We currently have the Knowledge Article creation process as follows: 1. Knowledge writer creates article. Clicks Publish when done. 2. Article routed thru approval layers. Ultimately approved and published or rejected and returned to author. We want ...
Hi all Am hoping for some help with an issue that I can't seem to resolve or understand.We have a Lifecycle Event for onboarding that currently has several activity sets. One of these is using a combination trigger, with the conditions being both Act...
ProblemI have created a Catalog Item on the sn_hr_core_case_workforce_admin table to collect values from a user for populating into a Document Template. I have created an HTML Document Template on the sn_hr_core_case_workforce_admin table, referencin...
Hi All I want to disable auto asiignment for auto assigment for HR Tasks in the HR case which are created before the parent case is assigned to a assignee.? Basically when ever case is created then assigned field is empty, if we assign the case to ...
Hi All, I am looking to create SLA definition for 3 business days with schedule 9 AM - 5 PM.So, If I give duration as 3 days then the breach time is setting to 9 days. For 3 days the hours are 3*24 = 72 hours, considering 8 hours 72/8 = 9 Business d...
Hi, We have UI action "retrieve document" in the " HR form" where we have field called "user". On click of that UI action, subject person name should get auto populate in that user field, but i am getting user record, name is not getting auto populat...
Hi All,We have a BR that populates rich description from a record producers variables. We want the same to be copied into description field as well but without HTML tags. I have tried the below script and it is not working as expected. Please provide...
Hi , I'm trying to create an HR case from Phone call . I'm unfamiliar with the procedure; please provide any reference documents (HRSD).For example, if a customer calls, he is given several options right.In such cases, our requirement is If option ...
HR Case WorkNotes/Additional Comments are being stored in Journal Entry column with Code tag around. How to stop these tags as these tags are even turning up in pdf report. changing the property glide.ui.security.allow_codetag did not work. Please se...
Hello, We have a requirement related to response templates wherein an attachment included in response template should get attached in the HR case. I want to know is there any way to achieve this and how it can be implemented? Thanks,Sejal Gandhi
Hello All, So I am trying to view the Playbook tab in the HR Agent workspace specifically for Lifecycle event cases OOB in my personal dev. According to docs, I see that once the plugin is activated, and case is either in Ready/WIP state , this tab s...
Hello, I have an issue regarding Employee Relations table of HRSD, in which user for whom the HR case is raised on this table that user is not able to see the HR Case through Default View for that user auto view coming is Self-Service when user try ...
Hi All, As there are different choices available in "choice field" of system property out of box i see. How can i fetech the different value presnt in choice field like "problem_coordinator" What is the way of doing that ?
Hi All, How "choice list " type system property works ? how can we use this property type in scripting ? Can somebody help me with the example . I wanted to fetch the different value of choice field ?
I have created an inbound action and while the mail was sent to servicenow instance it skipped the inbound action condition and created incident tickets. Then I made few more changes and selected the reprocess email UI Action in the email logs. It c...
