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Resolved! How we can integrate ServiceNow with Workday.

Hi,    How we can integrate ServiceNow with Workday. We can create Onboarding request in ServiceNow and it should create some tasks in Workday.  ex -  1. Task1 - Workday team to create HR profile.  2. Task2 - Facilities team to assign desk or phone. ...

Resolved! I have to schedule CIS-HR Certification.

Hi All, I have to schedule CIS-HR certification for Tokyo release.I have gone through HR fundamentals and HR Implementation on demand course on NowLearning for Rome before a month. Can anyone please tell in Tokyo release what are new features came an...

Resolved! How to integrate HCM with ServiceNow.

Hi All, How to integrate HCM with ServiceNow using HRSD. When any User onboards to ServiceNow their profile should be created in HCM and then it should create in ServiceNow using HRSD. Can anyone please help me to perform this integration. Regards,Ni...

Resolved! Parent case closure based on HR Task closure

I have written a BR in hr task table  to close the parent case once the child HR tasks are getting closed. I have written the below script and instead of changing the state to Close Complete the parent case is getting moved to Awaiting Acceptance sta...

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Suvetha S by Tera Contributor
  • 1047 Views
  • 9 replies
  • 1 helpfuls

HR Tasks & Flows

My team and I are new with the Human Resources Services, I have made the HR Service and the Record Producer, so I can see my Service in the Service Portal, but I'm having trouble with the Flow. We are used to make a Flow in the Flow Designer and atta...

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Activity set trigger based on fields in the parent case

Hi All,We want Lifecycle activity sets to trigger when the parent case is moved to "Work in progess" by the fulfiller and based on the variables selected. For ex, only  if variable 1 is X, variable 2 is Y and State changes to work in progress, corres...

Suvetha S by Tera Contributor
  • 394 Views
  • 4 replies
  • 0 helpfuls

User Experience analytics dash board access issue

Hi All,I installed the User analytics plugin and added the following roles to the report adminanalytics_admin,analytics_viewer,mobile_analytics_viewer,web_analytics_viewer,portal_analytics_admin,portal_analytics_viewer The user is not still able to s...

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Raji9 by Tera Expert
  • 664 Views
  • 1 replies
  • 0 helpfuls

Resolved! Mapping Variables to PDF Template Mappings

When setting up PDF Template Mappings, is there a way to map variables from a Record Producer to the field name on an HR PDF Template? We have a Record Producer tied to an HR Service that calls a PDF Template.  A variable on this Record Producer has ...

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kevinthury by Tera Guru
  • 3597 Views
  • 3 replies
  • 4 helpfuls

Negative Survey Feedback—Send Notification to manager

I've searched online and the community for an answer on how to send a notification to the Assigned to's manager when survey feedback is negative. I've attached what I've pieced together so far through my research and knowledge. I created an event, a ...

Mark Geter by ServiceNow Employee
  • 1525 Views
  • 12 replies
  • 2 helpfuls