Create a report with On Hold reasons and Close reasons how can i create this?
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08-08-2023 03:27 AM
I need to create a report where i need to track for all tickets that are in State:
- On Hold
- Resolved
to include the reasons for "on hold" and "resolved" options.
Thanks
Fernando Marques
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08-08-2023 03:32 AM
Hi @Fernando Marque ,
You can just add these two states in the report filter like this.
Anvesh
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08-08-2023 05:20 AM
Hi @Fernando Marque ,
As @AnveshKumar M has stated, just create a report based on e.g. the incident table with the condition state is on of on hold, resolved. After you have done this, you can add the column "on hold reason" and "resolution notes" to your report - or is something differently that you're looking for?
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
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03-08-2024 07:33 AM - edited 03-08-2024 07:43 AM
is it possible to measure a multiple usage of different on hold reasons chosen in one incident?
meaning is it doable to use choice list table to get all of the on hold reasons selected in one record?
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03-11-2024 06:24 AM
Hi @teduard ,
If there has been multiple on hold reason in one ticket, then your best option is to go with a metric definition to catch the different on hold reasons.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/