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Resolved! Adding link button widget in portal employee center pro

Hi All,  I'm configuring the esc pro portal page, In the bottom i added a Link button widget. I wanted to open this link in a new tab but after clicking on that old portal view buttonn it is opening in the same tab. Is there a way how to open this li...

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Resolved! How to open a "Request" as a child for an HR Case using Flow ?

We are implementing Universal request in our instance which requires a child task ,which is a "request" to be opened automatically from the parent HR Case for the IT people to work on and include multiple stakeholders in the process

Ashmiya by Tera Contributor
  • 997 Views
  • 4 replies
  • 2 helpfuls

Checklist Mandatory on Agent Workspace

Hi All,   We have craeted a checklist from HR Service Configuration table. When a case is created, the HR agent can close the case without checking the checklist. Is there a way to make those checklist mandatory without customizing?     Thanks, Sai...

Sailesh6 by Tera Contributor
  • 837 Views
  • 4 replies
  • 0 helpfuls

Is it possible to have emails sent from ServiceNow require and receive a Read Receipt or similar verification that an email from an HR Case was received and opened?

I am being asked if it is possible to request a read receipt when we send emails from HR Case. In searching previous posts, it doesn't look possible, but the posts are somewhat older. I am wondering if this is now possible. If not, has anyone figu...

jrusso by Tera Expert
  • 731 Views
  • 4 replies
  • 2 helpfuls