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Schedule the publishing of a Knowledge Article

Hi Does anyone know if you can schedule the publication of a Knowledge Article? I want to be able to create an article on one day and arrange for it to be published on any date in the future that I choose. Thanks

Matt Lodge by Tera Expert
  • 1921 Views
  • 3 replies
  • 1 helpfuls

Integer Field Validation

Hi All,I have a Integer field "u_productive _time". I want to have validation onchange of value in such  a way that it should not accept decimal value. Example - If user enters 2.10r 4.5 any decimal value . it should throw an error and it should allo...

Roshani by Tera Expert
  • 1118 Views
  • 4 replies
  • 0 helpfuls

HR Case creation from email and received box security.

Hello. I want to create HR Case from Inbound email. To achieve this, I did the following 2 steps so far.-Email properties> Inbound Email Configuration => Yes-Inbound Email Actions > Create HR Case => Active  I found the following sentence in  "Create...

Duration Field in not showing data in list view

Hi All, When duration field has 00:00:00  value on form , why its is not showing this 00:00:00 in list view. Its doesn't show anything ? Is that an expected view . If I want to go for reporting and check if that duration field has 00 data its doesn't...

Roshani by Tera Expert
  • 825 Views
  • 3 replies
  • 0 helpfuls

Roles HRSD

Hi,I am preparing the CIS-HR Certification and I have the following doubts: 1. If a person has both Admin and HR Admin role, and he needs to create an ACL for Payroll case table. Select one option that apply:A. In the banner, click on user profile an...

Can I modify the actionable knowledge feedback pop-up window?

Hi, Is there any OOTB option to modify the reasons or pop-up window in general when actionable knowledge feedback is enabled? For example when the knowledge article is flagged, marked as not helpful or rated 1 star. My other question: Is it possible ...

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User504567 by Tera Contributor
  • 1173 Views
  • 1 replies
  • 0 helpfuls

Printing HR Case Form

Hi, I found a post from 4 years ago with a similar request to print HR Cases.  https://community.servicenow.com/community?id=community_question&sys_id=68e66ae4dbb5af001089e15b8a961900&view_source=searchResult However, I was hoping that there is an up...

jrusso by Tera Expert
  • 894 Views
  • 4 replies
  • 1 helpfuls

How to hide variables from variable summarizer in portal

Hi all,   Can anyone guide me on how to hide some variables on the variable summarizer in the additional details tab of the portal. I navigated to standard ticket configuration and i selected  the target table where i created record producer. In the ...

Balaram7 by Kilo Sage
  • 1764 Views
  • 1 replies
  • 0 helpfuls