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Create HR case From phone call

siva kumar4
Tera Contributor

‎12-27-2022 02:53 AM

Hi ,

 

I'm trying to create an HR case from Phone call . I'm unfamiliar with the procedure; please provide any reference documents  (HRSD).

For example, if a customer calls, he is given several  options right.

In such cases, our requirement is If option 1 is chosen, an HR case is created, and the 2 press case is updated.

 

Thanks,

siva

 

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Community Alums
Not applicable

‎12-27-2022 03:01 AM

Hi @siva kumar4 ,

As per your requirement you will need computer Telephony integration.

This article has everything you need : https://www.servicenow.com/community/hrsd-articles/cti-for-hr-case/ta-p/2311532