Create HR case From phone call

[siva kumar4]

Hi ,

I'm trying to create an HR case from Phone call . I'm unfamiliar with the procedure; please provide any reference documents  (HRSD).

For example, if a customer calls, he is given several  options right.

In such cases, our requirement is If option 1 is chosen, an HR case is created, and the 2 press case is updated.

Thanks,

siva

[Community Alums]

Hi @siva kumar4 ,

As per your requirement you will need computer Telephony integration.

This article has everything you need : https://www.servicenow.com/community/hrsd-articles/cti-for-hr-case/ta-p/2311532