New & Noteworthy
🔮 The 2025 Workforce Skills Forecast is here! This collaborative report, created by ServiceNow and Pearson, highlights the impact of AI on the world of work. By 2030, more than 8 million jobs in the United States will be affected by AI. Those who learn to work with AI to amplify their potential will lead a new “human renaissance.” The call to action is focusing on mastering the skills that matter:
- Partnering with AI
- Balancing innovation with a responsible and ethical approach to AI
- Developing uniquely human abilities such as relationship building and complex problem solving
🏆IDC and Constellation Research have ranked EC Pro as one of the top solutions for the next generation of integrated employee experiences and intranet solutions. Over the past few years more and more customers are transforming their employee experience with EC Pro to boost engagement while maximizing self-service and automation potential. Read more here.
💡Do you have an idea for new product capabilities or enhancements? Our Idea Portal is where you can go to submit your feedback for review to our product teams. Also- you can vote on ideas submitted by others if you feel it would be something you want to see productized.
AI Agent Spotlight
With the Zurich release multiple new AI agents entered the ServiceNow Ecosystem. One that is exciting many of our HRSD customers is the Interview Scheduling AI Agent Use Case. With AI Agent Interview Scheduling you can streamline and structure the coordination of interviews (Yes, panel interviews with multiple participants!) with a dynamic and integrated combination of AI agents to allow your recruiting teams to focus on attracting top talent, not administrative work.
Save The Date
We have multiple opportunities in person and virtually to connect and learn together. Check out our upcoming events and be on the lookout for more!
- Pioneering the Agentic Future of Work: ServiceNow’s AI-Native Employee Experience Webinar: Tuesday, October 14, 2025 at 8am PT. Register here.
- Live on ServiceNow: Live on ServiceNow is our Community event series to help you deploy, adopt, and achieve value faster from your ServiceNow products. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions!
- Employee Center
- October 9th @ 9am PT: Create a seamless mobile-first employee experience with MESP pages in Now Mobile App
- October 30th @9am PT: ServiceNow for Microsoft 365- Learn how to integrate multiple ServiceNow instances with a Microsoft Teams tenant
- HRSD Academy
- Wednesdays @ One (ET)- Join us for a standing Wednesday lunch and learn focused on various topics each week!
- Leveraging AI in HR Service Delivery: October 1- Register Here
- Why Experience Matters in the Workplace: October 8- Register Here
- Innovating Safety, Ensuring Health: October 15- Register Here
- Leveraging AI to Transform Employee Experience: October 22- Register Here
- Gartner HR Symposium- Stop by and say hello at the Gartner HR Symposium October 27-29th.
Nerd out with Nick
Your HR Service Delivery is mostly collecting questions, providing answers, and sometimes handling a manual update here and there. If so, you’re not alone — many organizations find themselves in this exact spot, and that’s okay. It’s a natural starting point.
The good news is that there’s a clear path forward. In my latest blog, I outline five key HR Service Fulfillment Types that map the journey from manual case handling to fully orchestrated workflows. Whether you’re just beginning or ready to take the next step, this framework can help you see where you are today and how to unlock more value tomorrow.
👉 Orchestrating Work, Not Just Answering Questions
