Create New Case "Opened for", "Subject Person" and read-only relationship of items

[Mi4]

Hi,

please tell me.

When a HR representative creates a case with "Create New Case", the values ​​for "Opened for" and "Subject Person" don't enter.
I set "Opened for" and "Subject Person" as read-only in Global settings.

Is this a conflict?
How should it be set?

Thanks,

[Ankur Bawiskar]

Hi,

Is this working for admins?

I could not see the Opened for and Subject person in the case creation page in your screenshot

Did you check those fields are removed by somebody on the case creation page

Regards

Ankur

[Mi4]

Hi, Ankur Bawiskar

Thank you for your reply.

This feature was created by OOTB and I haven't changed any settings.

My guess is that the user selected in Search for Employees appears to appear in Opened for and Subject Person.

Where should I look?

Regards,

[Ankur Bawiskar]

Hi,

below is the screenshot from my personal instance; that's correct; opened for and subject person gets populated with the employee you search

check UI page with name as 'case_creation'

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Mi4]

Hi, Ankur Bawiskar

This is read-only page and  I couldn't be changed.