Creating ACL to make editable only for specific groups

[Andre Jones]

Hello,

I want 'assigned to' and 'assignment group' field to be editable only for following the groups if the HR case is assigned to them.

Group A 

Group B

This is what I have but it's not working, Example.

Thank You!

[Andre Jones]

@-O- are you sure it's this role 

"sn_hr_er.document_writer" I can't seem to find it at all 

[-O-]

Actually that was just an example.

You should use a role that everyone else has, a role that regular users who should write that field have.

[Andre Jones]

It's not working. I'm not sure why. One thing I see is that the groups already a role specific to them only. But they also have roles shared by other groups. Would that affect things?

[-O-]

No, that should not be a problem.

Could you share the current ACL configuration?

The list of ACLs that are for write over sn_hr_er_case would also greatly help.

[Andre Jones]