HR criteria helps group people using a condition builder on any table. User criteria is used across the ServiceNow platform to filter catalog items, Service Portal widgets, and knowledge articles. User criteria filters users based on role, department, group, location, or company. User criteria can be created when HR criteria is created.
User criteria enables you to allow access to users based on role, department, group, location, or company. ... User criteria records define conditions that are evaluated against user records. When user criteria is defined, portal records are only visible to users who pass the defined condition
HR criteria defines the audience for HR content, services, or cases. You can make information available to or create an HR case for specific groups, individuals, or to all employees using HR criteria.
HR criteria define conditions that are evaluated against HR tables. Once HR criteria is defined, you can filter what is available to those users.
