Hi everyone! I have a variable on my variable set that I want to use to populate the value on the backend when creating an HR Case.Since map to field doesn't work on variable sets, what is the best way to achieve this? Kind regards,Sérgio
Hi all, I am dealing with an issue in HR Agent Workspace. For one of our HR services, we have additional reference fields for Representatives. The issue is that when some of the users want to choose the Representative it shows "no records to display"...
I am trying to activate Topics from Employee center. I set the Topics to false for Technology services, Workplace services and Risk and compliance but they still show up. How can I hide them. Will not be using them at this time so want to hide them
Does anyone have any experience with the To-Dos under My Requests in standard ESC portal, as this appears to be baked into the Widget and doesn't respect any of the Standard Ticket, (standard) To-dos or HRSD To-dos configuration. The issue here is th...
I am looking for information on how to create a new field to add to specific HR cases. This field would be specific only to certain cases and would be entered by HR once the date is determined. These cases fall under a specific COE, however, this fie...
I am using Flow Designer to send an envelope. However, when I send the envelope to two recipients and the second recipient has provided an incorrect email address, the first recipient signs successfully. However, in the ServiceNow table, the status f...
What is COE Security policy in hrsd
How can you open a new HR case?What are the different activities involved in an HR Case while investigating the Case?How can you escalate an HR Case?How can ServiceNow HRSD contribute to fostering a positive workplace culture?How does ServiceNow HRSD...
Dear Community, We are facing issue where system already generate HR Task after request been submitted and it also notify users through Outlook email. Upon clicking the hyperlink, it is not navigating to that specific task under "My Task" menu. It ...
I've made a copy of the "Cancel" UI Action on sn_hr_core_case (HR Agent Workspace.) I've also copied the script include to modify with my custom fields. I'd like to customize the popup to display a reference field instead of the work notes. Everythin...
Hi, How we can integrate ServiceNow with Workday. We can create Onboarding request in ServiceNow and it should create some tasks in Workday. ex - 1. Task1 - Workday team to create HR profile. 2. Task2 - Facilities team to assign desk or phone. ...
I donot know if this a right place for this types of question or not..I want to know the advantaged or disadvantages of Servicenow HR application over workday
I would like to hide the Submit button on a catalog item when a variable has a certain response. I have a Yes/No variable that if answered Yes, will display additional variables and allow the user to submit their HR Case. However, if they answer No,...