Hi , In the HR agent Workspace , I have 13 HR services in the system and I wanted to make sure that COE of one particular HR service must be visible in workspace, rest all other to be made invisible for the HR agents to create the HR case. Note: All...
Hi Team,I have installed plugin with demo data. Working with New Hire Journey (Demo) life cycle event, it has two employee requests under Pre-hire activity set.1. Request Standing Desk (Requestor is subject person)2. Request Change in Start Date of E...
Dear All, I have received access token type (Bearer) successfully using REST Message POST Method. Example below. "access_token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiJyYXZpa3VtYXJrYSIsInNjb3BlcylRsqyUwmhJ3fReCZ8Y4HAmYoc","token_type": "bea...
I have a variable on record producer that is linked to UI macro to display a link. If I click TRy it from record producer it shows the link. If I go to the portal it doesn't show the link. Both UI macro and record producer are in the same HR core sco...
Need to show/hide HR service on case creation page in "agent workspace for hr case management" based on groupTried adding an HR criteria on the HR service, it doesnt work.Steps which i followed:-Created HR Criteria,And then created User criteria from...
Hello All, I have received 1 query from user -"I see that some cases will breach on 1st of April but it is a bank holiday. Can you please check if calendar is updated properly for that day?" Can anybody help me with SLA calendar topic details ? Thank...
Hello Everyone, we currently have two instances, Instance A and Instance B.We are migrating data from Instance A to Instance B. After migrating the data for Employee document(sn_hr_ef_employee_document) tables, we noticed that the Employee documents ...
Hi All, I am not able to close the task in the sn_doc_task table and 'sn_doc_task_execution table and all the fields showing read only , can you guide how to close the task. Can anyone guide me how to closed the task . Thanks and Regards,Chandan
HEllo team,I have an issue wherein I have two instances, test and UAT.We had migrated the test's data to UAT by running a scheduled job. I am facing an issue wherein My test instance has data (22k records) wherein I search for state = cancelled while...
Hi,I have this Requirement, Where Field 4 has to be be Autopulated based on the values entered by the Requestor for Field 1, Field 2 and Field 3. So I went with Data look up Definitions (just like how priority is populated based on impact and urgenc...
HiHow to add description field /Case values or details that they have submitted through record producer in ticket page in portalhere our description field is combination of all the values /details what user have submitted through record producer so i...
Hi All, I'm struggling to find the documentation on this subject but we are trying to configure an HR Task with an acknowledgement type of Submit a Catalog item within a Lifecycle Event. I have configured the Catalog Item and have mapped it to the HR...
I have Supporting Docs (Attachment Type) field on Table IT Tracker. I want to make the Attachment type field read only when the state of the request is closed. I tried UI policies and client scripts, but it did not work. I understand that ACL's are...
There is a record producer for New hire onboarding with lifecycle event. I have a requirement to create an onboarding lifecycle for multiple users in an excel file. Please help me.
ER admis / agents must be able to see only COE -Employee Relation case creation and other HR Agents /Admins should be able to see other COEs . Is that Do I need to create a new case configuration adding all other COEs over there?can you pls advise
