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flow designer

Hi All,I created a flow in flow designer that whenever case is closed complete and additional comment is added in the case , a new case should be created . The case creation is working as expected. I modified the flow to copy two more additional fiel...

kali by Tera Contributor
  • 293 Views
  • 5 replies
  • 0 helpfuls

Center of Excellence Table

Good Morning, We recently activated a new HR COE to configure a new record producer service. Upon creation of the service we are running into a weird issue where the comments/work notes are not appearing and also security issues. The record producer ...

Inbound actions

Hi All,I have created an inbound action but in the body of the mail there is a embeeded link , is it possible to extract the link and populate it in a field.

kali by Tera Contributor
  • 182 Views
  • 1 replies
  • 0 helpfuls

Resolved! Job active checkbox needs to be checked in Job Record

Dear Friends, I have a request to create a User Profile, Human Resources Profile and Job Profile in ServiceNow Instance.During Job Record creation, I missed out to check "Job active" box. Now, I am unable to update the checkbox with Checked. Could yo...

Ravi Kand by Tera Contributor
  • 388 Views
  • 2 replies
  • 1 helpfuls

Resolved! Report for Retired Knowledge Articles

We are trying to build a quick "report" or filter for our third party support team to be able to monitor when knowledge articles have been retired in the system. Is there an easy way to run a filter in the knowledge table that can show which articles...

How to show fields in At a glance Contextual Panel

We have a requirement to display Opened for contextual panel as we are displaying for subject person similarly PFA. Now we are seeing in the OOB script include as atAGlanceUser and it's default user as subject person. How can we make this for opened ...

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soumya5 by Tera Contributor
  • 961 Views
  • 2 replies
  • 3 helpfuls

Resolved! Cross Scope Issue

Hi team, I've created a scripted REST API in the Human Resource Core application, where I'm accessing the table sn_hr_er_case. When I try to execute the API from Postman, I get the following error: com.glide.script.fencing.access.ScopeAccessNotGrante...

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Rest API

When we access the Rest API explorer, how is the API name populated? What is the source of this information? I'm asking because it's present in my development instance but missing in the test instance. 

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HRSD

how to change name in delegation rule from english to german in hrsd servicenow because if i change to German language it is not updating

Resolved! AI search Virtual agent

Hi experts, how can we remove this 'I need more help' option from VA aisearch. Thanks in advance.

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si21 by Tera Guru
  • 1072 Views
  • 4 replies
  • 4 helpfuls