Hi Everyone,I have a dropdown field called Onboarding discrepancies but thisI have created this field “Onboarding discrepancies“ in generic look up table and getting this through reference qualifier and I having the script include to get HR profiles...
Hi @Mark Roethof and all. As you said the Articles are reflecting in the VA chat based on the condition in the Contextual search and if we click on Condition, we have Value(Value filed) and then we need to provide the Embedded Query here in order to...
field Hints are not showing up on hr case form agent workspace even after giving hint in field labels.
Good afternoon, I'd like to set a condition on a megamenu item based on a value in a field in sys_user (instead of something like group membership or hasRole). Ideally I'd like to expose the menu item for employees where u_primary_division != "xxx" I...
Hi, I have to send notification prior 15 minutes to change request planned start date. I have created attached screenshot things. Can you please correct that. Regards, Nivedita
We have got a requirement to build a sys pop-up in HR Agent workspace to preview the record by clicking on 'i' icon; Similarly as it shows in HR Case table "opened for" field, "HR Service". If we are not able to create preview record pop-up in HR Ag...
Hi, I need to automate notification. I have notification created in system and it send notification to groups, users based on notification condition for HR case. I need to check when HR case has been created and notification condition gets satisfied...
Hello Everyone, The knowledge article author have edited 'Introduction' field in one article. That edit I can see in the history, but in the same history there is no update recorded for checkout and publish. But the article is in published state, the...
Hi there,Im facing a weird issue in the DemoHub environment. In the environment the Skill determination business rule is switch off, as well the Skill determination rule for the particular COE table. One of a way, ServiceNow still assign a skill to a...
Hi All, If agents type a word in additional comment then the system should auto complete a sentence. Is this functionality available in servicenow. Thanks in advance
Hi, I need to populate assigned to based on assignment group. I have written this code and it is not working. Please correct my code to make it work. Regards, Nivedita
Hi, We have a HR Service 'ABC' created which should only be only visible to as assignment group 'XYZ ' Please let me know how to Show the HR service only to this group on the Case creation page and other agents should not see this.
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why The HR agents are not able to see a few fields in Genie QA
If the manager of an employee changes after the HR Case is submitted, is there a way to automatically update all "opened for" HR Cases with the new manager? Are there any best practices for this? Thanks
