I have a Tuition Reimbursement record producer that references a table on the HR Profile, for eligible amount, amount used, and amount remaining. These fields display on the HR Case. When reimbursement is approved, we enter a reimbursement amount, which then updates the table on the HR Profile. We recently switched the management of these tuition reimbursement cases from the US to a team in another country.
We now see the currency/reimbursement amounts being converted when the agent outside the US completes any tasks on the case.
The tuition reimbursement program is only available in the US. Is there a way I can keep these currency fields set at USD and not have them convert based on the user's locale? IT uses currency fields, so I do not want to change global properties that would impact all users.
This is the currency field setup.
Any suggestions?
