I am looking for information on how to create a new field to add to specific HR cases. This field would be specific only to certain cases and would be entered by HR once the date is determined. These cases fall under a specific COE, however, this fie...
While in the Task tab in Standard Ticket page for HR Cases, there's a "Ask a Question" button which I would like to disable. Does anyone know where the options are for this feature and if it can be turned off?
Good morning! Do you have an opinion/advice on which to use (Employee Experience Feedback or Listening Posts) when soliciting general feedback? I would guess there is not a use case to implement both but I may be wrong. Is the main difference that th...
I am using Flow Designer to send an envelope. However, when I send the envelope to two recipients and the second recipient has provided an incorrect email address, the first recipient signs successfully. However, in the ServiceNow table, the status f...
I created a dashboard in the landing page of the new configurable agent workspace but the bubble is not appearing on the HR Case number. Is it possible to have the bubble created on the HR case number using the UI Builder? The attached image is to re...
Hi Experts,Please provide some guidelines on below points.1. How can we change the brandings(Logo,banner color) ? 2. We need to show all the list to agents , now it is showing only to admins. TIA.
Hi all,I need to sent approval for selected user in CatLog item.Example: 1)we have a field called " who will approve" drop down reference field.2)If any requested user select random user from above choice field and submit the form.3)An approval sh...
Enforce unique user (on Insert) business rule getting triggered when HR profile is updating from the Transform map, It is showing "Operation against file 'sn_hr_core_profile' was aborted by Business Rule 'Enforce unique user (on Insert)^f783a8ecdbf8b...
This has allowed them to assign tasks to both the Workplace Experience team and the IT team. This ask is that we create a form that allows for the right SNow tickets to be created based on the selections made on the form. We will need to be creati...
I have to show the attachment preview in a sub tab because earlier it came like that only in Agent Workspace but after migrating into configurable workspace whenever we will click on Attachment it is just popping out but not opening in a different su...
How to change states in REQ automatically to Approved once request is placed. Approval and request state should be approval automatically.
Hi @everyone,Can you help me to change the table label based on the HR Service.For example, if a case associated with Leave of Absence HR service in sn_hr_core_case_talent_rewards COE, then table name should be shown as Leave of Absence Case and if H...
What is COE Security policy in hrsd
How can you open a new HR case?What are the different activities involved in an HR Case while investigating the Case?How can you escalate an HR Case?How can ServiceNow HRSD contribute to fostering a positive workplace culture?How does ServiceNow HRSD...
There is an OOB flow which creates an onboarding case based on HR profile "employment start date"Now, once the case is created, what happens when the date changes? and how do we account for those date changes? https://docs.servicenow.com/bundle/washi...
