Hi there, I am trying to get the platform to "Email other approvers that at least one approver has approved the record". For example, when a recruitment hr case is raised, an (group) approval record is generated with approval records assigned to the...
Need to Change the title ( in HR Profile ) DEPENDIENTES for FAMILIARES
After completing all the required fields on the agent workspace and trying to update the case, I face a problem where the system does not permit me to proceed further. I would greatly appreciate any assistance with resolving this issue. Furthermore, ...
I want to change order of related search results in agent workspace. Can any one please suggest how can we change the order. As per below screen shot knowledge article should show on top of off the order.
How to hide ui button on particular role like whose having itil can see the button other wise can not see the button.
Is there an easy way to restrict (i.e. remove) Backend access to users? We obviously would want to keep it for admins, but we want our users to only have access to Agent Workspace – is there an easy way to configure that?
Hello All,I have a requirement for creating an ATF test wherein I would need to validate one of the variable fields on a record producer, but the variable is a drop down. Is there a way to validate the list of values (drop-down) against a condition i...
Good afternoon, We have a script include which currently opens a new Interaction record in the legacy HR Agent Workspace generating a URL as such: url = "now/workspace/hr/new_record/interaction/11/params/user-id/" + profileID + "/subject-person-id-on...
In the interaction table for an interaction record if there is a HR Case associated with it then the Category & Subcategory from the HR Case should populate on the interaction record. Is it possible to do and how?
Hi, The person who once created a hrcase, and assigns to another solution group still continues to see the HR Case.Data separation is already configured in COE security policies. How can I ensure, that the requester can no longer see the contents of ...
Hello,I have a generated JSON text contains fields like short_description, kb_issue and kb_resolution.After parsing this text into object I would like to be able to prefill a KCS article without using CSMTableMapUtilSNC, just nicely prefill fields fr...
Hello All, We have to download the document task "HTML document template" into PDF form when clicking on the download button. Here we need to provide a download button on the portal for Document task to download the HTML template into PDF form. Pleas...
Hello,There is requirement when a user selects the "active for specific duration" option in the content library, the system should prompt the user to input an end date and time.That's mean Start date and End date should be mandatory when we select "a...
Hello Team, I am working on a requirement when HR case is getting transferred with same number then comment notification should not be triggered.Currently what is happening when HR case is transferred then "HR Case commented (Opened For)" notificatio...
When opening up our Agent HR Workspace a message shows up saying "Loading Policy Records". Sometimes it quickly loads and disappears right away, and other times the overlay stays up indefinitely. The only way to get rid of this "Loading Policy Record...
