Hi All,I created a catalog client script for a record producer. Catalog client scripts populate the value of 6 fields . It is a onchange based on a reference variable. when i change the value of the onchange field the catalog client script is not run...
HiI observe a very strange behavior of queues in my system for agent chat configuration. I created a queue in my Quality environment to test the working of chat functionality and it works fine. See screen shot below:After this, I created a list of qu...
Step execution failed with error: g_form.serializeToString is not a function in the step field value validation
Hello Community,I need some assistance with configuring an advanced reference qualifier for an HR service field in ServiceNow. Here’s the scenario:I have an HR service field that should only display a specific HR service ("Service") for users who bel...
Hi all,I have two fields in the form, Iniator group(Reference to sys_user_group) and Assigned to(reference to sys_user)Field in a Scoped Application. Iniator group is the group that Requestor is a member of. The Requirement is that all the group memb...
Hi All,Has anyone completed the Lab 03.01 - Create Voluntary Separation Lifecycle Event, please so can you share how can I commit update sets for Voluntary Separation with 'State' as- Previewed (In Batch) as I cant find 'Committed State' with Parent-...
Hello Everyone,"Business Elapsed Percentage" column values are visible for some HR cases whereas are not visible for others where all the HR cases are having Task SLA's assigned to them. What could be the reason for this behavior, can anyone please h...
I create a vtb by state on the hr case but when trying to change state for example from draft to ready on vtb by dragging between lanes I am getting you do not have permission to do so . This is done even with case assigned to me. I hat could be the ...
Hello Experts, i've added a new relationship record to show attachments from hr case in a new related list on their hr tasks.using this doc i found here: https://www.servicenow.com/community/developer-blog/tnt-quot-related-attachments-quot-related-li...
Hello, For Employee Relations case management, I would like to know the definition of these roles, and what they can do. ER Admin, ER Confidential, ER Configuration. Also is there a guide where can we find the definition of fields like - Opened for...
I am trying to restrict a specific service in Workforce Admin case to a group of users. I have read and write set up. When I impersonate a user in the allowed group they cannot see the cases. Any idea how to fix?Also I have a blanket policy to allow ...
Unable to remove the attachment tab in My request page in portal page (LE case).
Hi, I am having one field known as 'time' on my catalog item and once it is filled with a number then the field 'duration' on the same form should get autopopulated as time*8hrs(calculated). Please let me know how I can achieve this using a catalog ...
- In the form, if the user selects salary advance, the field percentage of the advance does not allow us to include %. It allows us to include numbers up to 50, which is correct, but it should also allow to include the % character. I tried to make t...
Regarding the “Audience” of the activity set in the life cycle event, I assume that the activity set is triggered when the condition is met.When is this “Audience” evaluated?If it is evaluated periodically, I would like to know where that process is ...
