Custom COE-Approvals are not triggering
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06-13-2025 04:00 AM
To manage all background check procedures for new hires, I have made a custom COE with the name "Background Check." This COE will oversee document collection, internal approvals, and escalation in the event that verification is unsuccessful.
I has created a topic service, topic details, HR service, and i set a fulfillment type as service activity
i created a approvals under service activities tab
Facing this issue:
After creation of a case, approvals are not triggering.
Then I had another question: is there a flow designer or business rule for the approval flow of service activities for the current COE?
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06-23-2025 04:58 AM
Yes, for existing COEs, there are approval flows for existing COEs.
To Implement/Modify Approval Flow
Using Flow Designer:
- Create or edit a flow for your Service Activity.
- Add a "Ask for Approval" action.
- Configure the approver(s), conditions, and post-approval actions.
Using Business Rule:
- Create a Business Rule on the Service Activity table.
- In the script, trigger an approval request (e.g., by creating a record in the sysapproval_approver table.
Flow Designer is the preferred tool for approval flows in ServiceNow COE Service Activities.
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Regards
Subbu