Customer Response

[ctraspo340]

If a ticket is created via My Info Centre form, is there a way to monitor any additional comments or worknotes entered by the sender via a field in the HR case table? 

Looking for a way to create a widget or report based on Additional comments and Work Notes fields

[vaishali231]

hey @ctraspo340 

Hope you are doing well.

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Thankyou & Regards

Vaishali Singh

Servicenow Developer
Linkedin - https://www.linkedin.com/in/vaishali-singh-2273361bb