Customized HR Case Flow

[bmorss]

I am currently trying to set up a customized state flow for specific HR Cases regarding ServiceNow changes. We want to have different phases (request review, business requirements, functional requirements, etc.) in which at each phase the assigned to user can set the state to "Review" when they think it is complete and reviewers can move it back to the previous phase if it needs more work or approves the work and moves it forward to the next phase.

We are currently working with Helsinki and are not using workflows at this time. Is this going to be very complicated to set up using state flows? Or is there an easier way to accomplish this that doesn't involve adding a bunch of new State choices and State Flows?

[bmorss]

Then do you know why the custom state wouldn't show up to non-admin users? I'm quite puzzled as to why that would be.

[Chuck Tomasi]

Not offhand. If something comes to mind, I'll post it here. Perhaps someone else has ideas?

pradeepksharma b-rad abhinay

[bmorss]

Not to worry, I'll keep digging. Thanks for your help!

[bmorss]

Thanks Mike, I'll look into that.