Data lookup Definition is not being Triggered in TEST Instance

[Madhan007]

Hi,
I have this Requirement, Where Field 4 has to be be Autopulated based on the values entered by the Requestor for  Field 1, Field 2 and Field 3. So I went with Data look up Definitions (just like how priority is populated based on impact and urgency in Incident table). Its working perfectly fine in DEV. but for some reason, the Data look up definition is not being triggered in Test Instance. please pour your thoughts.

Thank you!!

[AshishKM]

Hi @Madhan007, 

Please share some screen shot of the data lookup definitions and configuration.

-Thanks,

AshishKM

[Harish KM]

Hi @Madhan007 if this is for catalog use auto populate feature which is the newly introduced instead of data look up definition. check the below example

https://www.servicenow.com/community/developer-articles/auto-populate-a-variable-based-on-a-referenc...