Hi, I would like to know a solution for below situation. --------An employee submit a HR case and it should be immediately closed without HR user work.*The case will be integrated to 3rd party system. So HR users do not work on ServiceNow-------- I h...
I wrote this business rule that triggers on display when an HR task opens (state = Ready). The info message is shown in the back end; however, when I go into the same task in the HR portal, it doesn't trigger. Do I need to put this in the portal scri...
I have category field on HR case table. The field is choice list which is dependent on HR Service. It is working as expected. I created new field sub_category on the table. This field is also choice list and I want it to be populating based on the Ca...
Hello Experts, I am facing a weird issue in a customer instance. When an end user (without HR Profile record) is logging in ServiceNow and trying to access the "hrportal" url, system is creating a HR profile for the same user automatically. This ...
By checking the count of data of HR profile integration, I understood that the data with update would be got from SuccessFactors because the count is very small.Could you please tell me the details how the HR integration OOTB decide if the profile da...
How to create multi row variable set in the case form. It has to be with 3 columns and n number of rows on addition. Could anyone please suggest how it can be created in case UI .
We have requirement on a specific HR Service where if a field 'request type' is 'employee spot award' --> managers must be able to see his direct reports and other manager direct reports in the field 'employee name' whereas if field 'request type' ...
Hi All, I am creating a letter using HR document template module. I am facing challenges with setting and footer, Ideally I want the header and footer to span the full width, however when configuring document it is asking for position like left, rig...
We are using an activity container in our sequential task. 1. Onboarding Associate task to fulfill 2. PreHire task to fulfill However, when we updated the state of Item 1 to cancelled and close incomplete, it is still creating task number 2. Is there...
Hi guys, I want to set a demo instance with the full features of HRSD. But on San Diego version there are so many inconsistencies and after I install the plugins a need to spend a lot of time configuring the things to work properly. The new problem...
I've been reading documentation and other Community posts. Out of box, it seems like new HR Profiles are created: When users log into specific portals (thanks to Server Script in a Header | Footer record)When an agent selects a new user on an HR Case...
Hey guys, Having such a hard time with this requirement... The HR Onboarding module has this widget "HRM Task Parent", I need to change thing in this button on the screen: This is soo complicated cause there's one widget calling others and I could...
We are developing Journey accelerator module for customer. We want to trigger journey accelerator plan from Lifecycle event. There is OOB HR template "Create Journey Accelerator Action Plan" available which we are using in activity of lifecycle event...
We have groups with group type human_resources. As per existing ACLs, manager should be having access to all edit all fields but manager is unable to edit the fields of few of his groups and when adding users to the group, he is getting "user is not ...
We have an issue where conversations started (but not ended) on the ITSM virtual agent, continue in the on the HR virtual agent. So for example:1) The user starts a new conversation on the ITSM virtual agent.2) The user closes the browser window wit...
