Hi All, I have created one email notification which will trigger to user and also have kept the manager in CC using the email script and have called the same in email notification, after completing I have tested this scenario and found that it was tr...
Hi All, Wanted your expert opinion on the best possible way to make all the fields on the case form non-editable when the case is Closed. We have an option of writing the client script but it will not control the list view. User would be able to edit...
Hi All, My requirement is to inherit the fields when we are spilting a story such as: When a story is split, it should inherit the following additional information from the original story Application OwnersStatePriorityEnhancementDefectEnhancementHR...
I am facing an issue where only admins are able to get results whenever we do a search in agent workspace, however if I impersonate a user with the HR Basic role, they don't get any results (see below) If I search for "payroll support" as a manager o...
HI All, I created a checklist for a particular service (eg - general enquiry) it has few service types. Now my requirement is to make the checklist visible only under one servicetype not for the entire service. what are the possible ways to acheieve...
Hi Experts, We are facing below Issue When using Create New Case option, the moment we select HR Service "Create Case" option is disabled. This is happening from Agent workspace and only in SanDiego release. Please provide some inputs on how to fix t...
Hello Community, I am having a hard time in figuring out the solution for below scenario. Any help is greatly appreciated. Requirement - UI action to update bulk records in list view. (Existing functionality - Usually when an update is made to a reco...
From you experience, what are the benefits of creating HR TASK? If there's any, in what scenario to consider this beneficial? Thanks
Hi everyone. I created two date type fields( start date and end date ) now I have to add a condition saying end date should always be greater than the start date. Also whenever user select end date which is not greater than start date it should pop u...
HI, I created a date field in the hr case form but the default format is (YYYY, MM, DD) this I want to change the format of my field only to (DD,MM, YYYY).Please add the possible solutions to achieve this. Thank you
Hi team, I had few queries on the OOB scheduled job - "Cancel Expired Assessments", can you help me with the below queries? One of the requirement is to disable this job, what are the consequences if we were to disable it? Is it recommended?I am unab...
Hey Team, I am trying to accomplish something through a business rule that was created for us. The business rule originally is the following: (function executeRule(current, previous /*null when async*/) { // Add your code here if(!gs.getUser().isM...
Are you a ServiceNow customer looking to understand the Centers of Excellence (CoE) structure? Are you looking to configure your HRSD processes leveraging HR Services? Are you looking to take advantage of all the latest features and functionality av...
Hi all, I'm trying to add dashboard feature in HR workspace. During workaround I did the following: Created a new workspace module for HR workspace and added sn-dashboards-overview component to it. Now when I open this module in HR workspace I'm ab...
Hi everyone, I am trying to create a checklist for only particular service based on condition. Is it configurable....please provide solutions to achieve this. Thanks in advance.
