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Ability to select an email client template?

Hello. We have an issue we are trying to solve for. The business has asked us for the ability to compose an email and have the right audience in the to/cc fields of the email so that the agent does not spend time looking for the right Audience. Curre...

Resolved! Restricting attachments for 'internal use only'

Hi, Is there any way to restrict HR Case attachments for 'internal use only'? A use case would be when sensitive documentation is getting passed back and forth via the email client between business teams that should not be viewed/seen by the Opened F...

matscott by Mega Guru
  • 2142 Views
  • 3 replies
  • 1 helpfuls

Simple HR Case for HR COE case

I got one requirement:  creating one HR case intake form (Record Producer) for all HR cases.  Such as.   Only one HR intake form can cover all different COE case based each COE required parameters. Can any expert tell me the approach to implement?

Scott77 by Giga Contributor
  • 2502 Views
  • 7 replies
  • 4 helpfuls

HR Case Changed Notification

Hello All, I am working on below notification: Name: HR Case changed Table: sn_hr_core_case   Who will receive : Send to event creator, Event parm 2 contains recipient     I looked for its triggered condition which is on "sn_hr_core_case.changed" eve...

Resolved! HRSD Process Flow Dcoumentation

Hi Friends, Did anyone have HRSD PDF/Documents which explain the process of HRSD? Is yes can you please share it across. Thanks, Priyanka R

Community Alums by Community Alums  
  • 4130 Views
  • 7 replies
  • 5 helpfuls

MFA Redirect issue

HI, Issue is happening after enabling MFA. Before Enabling MFA, the landing page after successful login is home page.(instance/esc/) But After enabling the MFA,the landing page after successful login is landing page(instance/esc/id=landing) Can you p...

Biji by Tera Contributor
  • 1603 Views
  • 4 replies
  • 1 helpfuls

Variable editor on custom table is not working

Hi All, I have created a custom table and created a record producer on this table. I wanted to show all record producers variable on custom table as we have on ritm form. So I followed this solution: https://docs.servicenow.com/bundle/paris-serviceno...

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Resolved! Why do we get this error in service portal "Server JavaScript error Cannot read property "sys_class_name" from undefined Line number 679 Script source code logged to browser console Failing widget: 'HRJ Task Submit Order Guide' "

Hi, Please can anyone suggest how to fix the error: "Server JavaScript error Cannot read property "sys_class_name" from undefined Line number 679 Script source code logged to browser console Failing widget: 'HRJ Task Submit Order Guide' " in Service ...

Yashaswini by Tera Expert
  • 3748 Views
  • 9 replies
  • 2 helpfuls