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Recreating Case Creation process for my service catalog

Hi,   I installed HR app in my PDI and saw a feature/customization I liked. When I click on Create New Case, I am presented with a screen that shows verification. (I skipped it since I don't' care for this screen.) The next screen, shows the Case Det...

Pat Surtan by Tera Expert
  • 926 Views
  • 4 replies
  • 0 helpfuls

Due date based on the Employment start date

Hello all, I was trying to set the due date on one HR task with the help of After business rule. Following is my code (function executeRule(current, previous /*null when async*/ ) {         // Add your code here        var sche = '08fcd0830a0a0b26000...

credentials for Rest step

Hi All, I am not sure where to give userid and password for REST step in Flow designer. I configured oauth and getting tokens successfully.I am trying post operation using MID server . I am getting status 404. I also configured connection &credential...

Raji9 by Tera Expert
  • 1052 Views
  • 4 replies
  • 0 helpfuls

windowClass in $uibModal

Hi Experts, I need help in figuring out where "windowClass" in $uibModal is configured. I cannot find the CSS defined for it. For example in the below codes "windowClass: 'chat-us' " & "windowClass: 'app-modal-window'"  are styling the modal pop in d...

Community Alums by Community Alums  
  • 2106 Views
  • 4 replies
  • 0 helpfuls

Instance to instance data migration

Hi All,  we are planning to migrate data one instance to another instance. we find same sys_id in both instances .  if we will export XML it is override exsiting data. anyone has any idea how to move data . I need to move HR data and those relationsh...

Rushi2 by Tera Expert
  • 989 Views
  • 2 replies
  • 1 helpfuls

Resolved! Can a PDF Fillable Form be generated for use in HR

We are using PDF Fillable Forms to generate a contract for a new employee and getting them to sign. We have generated the PDF Fillable Forms using Adobe, but the question has been raised asking if ServiceNow can generate the contents of the PDF Filla...

rcook by Tera Expert
  • 2423 Views
  • 12 replies
  • 3 helpfuls

Ability to select an email client template?

Hello. We have an issue we are trying to solve for. The business has asked us for the ability to compose an email and have the right audience in the to/cc fields of the email so that the agent does not spend time looking for the right Audience. Curre...