I have been testing encryption options and set a string field to Password (2 Way Encrypted) but can't figure out how to convert it back to a string field. All field type options are unavailable once the field has been set to Password (2 Way Encrypted...
Hi, Could anyone please provide few ideas on how to automate Access for a new employees using HRSD application? Access is nothing but when a user records gets created from Active Directory to service now, based on user's department need to add him to...
Hi Team, We decided to implement 'Employee Document Management' in our instance and we need some suggestion to execute this. Actually we have quite more documents attached to HR cases in our instance which were created before implementing EDM and we...
trying to have this functionality in agent workspace. I have tried these steps mentioned in this article and found that it is for List and not for Related list https://community.servicenow.com/community?id=community_article&sys_id=64857223dbd668...
Are there standard ServiceNow definitions for the following drop-down options for the State field? Draft Ready Awaiting Approval Work in Progress Closed Complete Closed Incomplete Cancelled Awaiting Acceptance Suspended
Hello Everyone. I've been working in a LifeCycle event in which an HR Task is assigned to a manager, I associated the survey created in the employee form in the HR Task (Collect Employee input), but the survey is not being displayed in the To Do's. D...
Hi all, When user search the name in reference field have table hr profile - show Department next to the Name - the check should show details about - Name/Email/Department. how to achieve this thanks
Hi, I have written an ACL on sn_hr_core_case table for topic category and topic detail to be edited by sn_hr_core.basic role There is a child table that is sn_hr_le_case where the parent acl is not working and users are still not able to edit the lif...
I have a lifecycle event (triggered by record producer "Change job") with 2 activities (Advice manager & Advice director) in it. The manager should see the filled in fields by the employee, and the director should see the filled in fields by the empl...
Hello, Following this guide here I created a fillable pdf and an activity for an employee to sign it. However when going to the to-dos list and trying to complete the task I get the error bellow. I cannot find what is wrong.
Hello Everyone. Im working on a report. Is there a way to extract number/details of cases that Agents have attached or suggested a Knowledge Article? Thank you, Florencia
Hello! Is anyone aware of a situation/criteria that would keep HR Cases from automatically transitioning from "Awaiting Acceptance" to "Close Complete"? We have a few cases that have remained in the "Awaiting Acceptance" state for over 6 months. Our...
Hi Everyone, On HR core case table,we have related list 'requested items->parent' but this is not visible on form but this related list is visible on hr lifecycle events form Any idea where is it configured and how was it configured
As per the OOTB behavior, if the Parent Case is Closed Complete/Closed Incomplete/Cancelled. The child cases gets auto-cancelled. However, We received the requirement to "Child cases should NOT be closed when parent case is closed" so i wrote a after...
How can I prevent a user from submitting a new HR Case via record producer "Request move", if there is still an open HR Case for "Request move" for this user? So only 1 open HR Case per user for a specific HR Service can be possible. Thanks in advan...
