Hello. We have an issue we are trying to solve for. The business has asked us for the ability to compose an email and have the right audience in the to/cc fields of the email so that the agent does not spend time looking for the right Audience. Curre...
I am needing to run a "Repair SLAs" job on Task SLAs. is there a way to run this job with email/notifications going to the user?
Hi, Is there any way to restrict HR Case attachments for 'internal use only'? A use case would be when sensitive documentation is getting passed back and forth via the email client between business teams that should not be viewed/seen by the Opened F...
I got one requirement: creating one HR case intake form (Record Producer) for all HR cases. Such as. Only one HR intake form can cover all different COE case based each COE required parameters. Can any expert tell me the approach to implement?
Hi there,I am attempting to troubleshoot why after I submit a Request (Tuition Reimbursement) it is not sending an email out to the group that the case has been assigned to. I have looked at the Workflow as well as the Email Notification in question ...
Hi everyone , I have This below email script to navigate the Tasks to the Service portal when clicked on email notification. For The Agents who work from the Workspace wants that link to navigate to workspace. I wrote this script to navigate to HRM t...
Hello All, I am working on below notification: Name: HR Case changed Table: sn_hr_core_case Who will receive : Send to event creator, Event parm 2 contains recipient I looked for its triggered condition which is on "sn_hr_core_case.changed" eve...
Hi Friends, Did anyone have HRSD PDF/Documents which explain the process of HRSD? Is yes can you please share it across. Thanks, Priyanka R
We have a requirement to add a image below one of the variable in the record producer. Is it possible? As shown in above screenshot, we need to add one logo in between the variable1 and variable2. Please suggest anything on this.
I have requirement to disable a choice while transferring a case. Is there any easy way for that?
HI, Issue is happening after enabling MFA. Before Enabling MFA, the landing page after successful login is home page.(instance/esc/) But After enabling the MFA,the landing page after successful login is landing page(instance/esc/id=landing) Can you p...
Hi, @Ankur Bawiskar I want to add a functionality where approvers can approve any HR case directly on HR case in Agent workspace.I have made the Workspace Form Button to "True" and in Workspace Client Script, I'm calling a client callable script inc...
Hi All, I have created a custom table and created a record producer on this table. I wanted to show all record producers variable on custom table as we have on ritm form. So I followed this solution: https://docs.servicenow.com/bundle/paris-serviceno...
Hi, Please can anyone suggest how to fix the error: "Server JavaScript error Cannot read property "sys_class_name" from undefined Line number 679 Script source code logged to browser console Failing widget: 'HRJ Task Submit Order Guide' " in Service ...
Anyone can reply me. Thank you.