How to add description field to ticket page in HR portal

[sri vijaya]

Hi

How to add description field /Case values or details that they have submitted through record producer in ticket page in portal

here our description field is combination of all the values /details what user have submitted through record producer so i mentioned here as description field

so basically once user completes filling the values in record producer form,and after submitting the case we need all values/details in ticket page in the portal(Right now there is only short description as mentioned in screenshot)

Please help me to resolve this issue

@Dr Atul G- LNG @James Chun @Harish KM @Community Alums 

[Dr Atul G- LNG]

Hi @sri vijaya 

Did you check the standard Ticket Configuration module for same.

[sri vijaya]

Hi @Dr Atul G- LNG 

i can see this way in which description have been marked in ticket configuration ,do we need to do any customization for this?

Attaching the screenshot

[Dr Atul G- LNG]

Yes, Sri,. if you want to make changes, you need to do customization. 

[Harish KM]

Hi @sri vijaya you need to configure in standard configuration module as description In below documentation. Look for info region section

https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/build/service-portal/ta...

Also it is not necessary to populate variable details under description,  you can add variable editor widget to your ticket page under standard configuration module which will display as additional details in ticket page