Deletion of Employee Profile

[kbuder]

We have 2 employees with the exact same name (but different employee #, therefore 2 different persons). One of them has already HR cases, the other doesn't. For some reason ServiceNow connected 2employee profiles below one HR Profile, now there are 2 employee profile from 2 different accounts in one HR Profile. If I'm navigation to the employee profile table I can't delete the wrongly connected data entry ("delete" is greyed out).

If clicking on view linked profiles the shown table is empty.

When one of the employees is trying to send an HR Service an error message appears that an HR Profile with a combination of this name, last name & e-mail already exists. The user also doesn't see the created record, but in the backend it shows the created case but all fields are empty except opened by & description (coe etc.).

How do I disconnect the employee profiles withing the HR profile? Thanks for your help!

[kbuder]

Dear @Juhi Poddar,

I did as suggested but unfortunately the error still appears when the user is creating an HR Case. Is there a way to delete one of the Employee Profiles since the wrong user had no cases before anyways?
Please see the attached screenshot for details.

Kind regards,

Kai

[Juhi Poddar]

Hello @kbuder 

Can you please clarify why you want to delete the record. The user in employee profile record is always unique. Just make sure the correct user & HR profile is mapped to Employee profile.

[kbuder]

Hi @Juhi Poddar,

thats exactly the issue. I want to delete the record because there are 2 users with the same name and both are shown as employee profiles in one HR profile. 1 of them is the wrong user because it belongs to a different HR profile. ServiceNow somehow mapped it to the wrong profile (probably because of the name, but it's a different employee with a different employee # and UID). At the moment the user with the two employee profiles can't create any requests because of this issue. How do I unmap the wrong record in the HR profile? 

Here's a screenshot of the hr profile. 1st employee profile is mapped correclty, second is wrong (I know it's confusing because they have the same name, but are 2 different users).